I was put on hold for 1 hr by a customer service person!!!! I called back twice and no help.

This is the worst customer service company!!!

I continued to try to speak to someone. There was no one empowered to do anything. I was told to speak with customer relations. They don't answer their phone.

Not a good service plan to dump a customer to the "customer relations" group who never answers their phone!! I could not believe that this company is public.

They do not have the customer in mind when running their business. They need people who care.

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