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I was given 3 "free" guest certificates, but when it came to redeem one of them, I was told I have to pay for the MANDATORY "all inclusive package directly from the resort. I just checked with the Moon Palace in Jamaica for how much the all inclusive package costs on...
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Anonymous
Armelle trogisch

I did not book because of the extreme cost. I let Interval International know how I feel. The two stopped communicate with me.

PatTaylor
PatTaylor
Interval International Verified Representative

Hello,Thank you for sharing your feedback. We regret to hear of your experience and would like to hear more of your feedback to help rectify this matter. Please send us an ema...

1.0
I didn't like
  • Exchange process is horrible
#1205573
Interval salesman called today as our membership was expiring, and that's when we found out all of our points had expired. Salesman always try to upsell, but she held off on renewing the membership until we could find out about the expired points.. Wife called the...
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PatTaylor
PatTaylor
Interval International Verified Representative

Thank you for sharing your experience with us. We regret to hear the experience you had with one of our customer service representatives. We strive to provide our members with...

I didn't like
  • Tonality of your representative
#1272755
I booked a week condo for a family get together on May 18, 2018. There was some changes and I need to change my week or adjust my booking. I call Interval International and the policy is 100% forfeited with any change. No refund no cancellation window. Sucks. They...
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PatTaylor
PatTaylor
Interval International Verified Representative

Thank you for sharing your feedback. We regret to hear of your experience and would like to hear more of your feedback to help rectify this matter. Please send us an email to ...

1.0
I didn't like
  • Cancellation policy
#1281706
Below is what happened. 1.Called Interval International last year regarding a membership offer, Interval wanted us to deposit our week with Grand Solmar since we didn’t know if we could use it they advised us to bank the week, we agreed called Grand Solmar paid $89.00...
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PatTaylor
PatTaylor
Interval International Verified Representative

Thank you for sharing your experience with us. We regret to hear this. We'd like to hear more of your feedback to help rectify this matter. Please email us at connect@interval...

2.5
South Miami, Florida
#1216853
I purchased a Getaway from Intwrval International for $1700 to stay at the Hyatt in Key West from Sept. 9th to the 15th. Due to hurricane Irma could not go. Alligent cancelled our flight and refunded our money. Interval will not give us a refund or credit. They are...
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Anonymous
Jgoldie

I have a vacation booked through Interval international at Villa Roma Resort for the 1st week in April. Interval international told me they need to cancel it due to a Hurrican...

Anonymous
Anonymous

We were scheduled in St Maartin and were able to rebook but they made us pay the $400 exchange fee again. I do not think that is right...it was not by our choice to rebook.....

We booked for two resorts in Kona for 21 July through 28 July 2018, Hawaii before all this eruption occurred. After reading a lot about the quality of air in the island, the constant earthquakes and probable tsunamis that maybe caused by the active volcano, we decided...
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PatTaylor
PatTaylor
Interval International Verified Representative

Thank you for sharing your feedback. We regret to hear this and would like to hear more of your feedback to help rectify this matter. Please send us an email to connect@interv...

I didn't like
  • Almost impossible to find an exchange
  • I am so frustrated with our exchange
#1278846
I have inquiries and was placed on hold, I was on hold for a few minutes then the call was dropped.
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PatTaylor
PatTaylor
Interval International Verified Representative

Thank you for sharing your feedback. We regret to hear of your unfortunate experience with a call being dropped. Please send us an email to connect@intervalintl.com, with your...

1.0
#1270753
I have owned my timeshare for 9 years now. I have had a few issues when trading at a resort and acquiring the 1 bedroom size that I pay for. Some of these locations have "mini suites" or LK smaller units that fall more into the category of a smaller type studio one...
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PatTaylor
PatTaylor
Interval International Verified Representative

Thank you for sharing your feedback. We regret to hear of your experience and would like to hear more of your feedback to help rectify this matter. Please send us an email to ...

#1221805
Hurricane Irma approaching Florida flights are cancelled on 9/8 a state of emergency called by Governor Rick Scott. Interval International will not refund or credit my timeshare week on 9/8-9/15. This is indecency please file Better Business Bureau Complaints. This...
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Anonymous
Michelle G

I'm in the same boat. We were booked into Orlando the weekend the hurricane hit. They "allowed"us to retrade and we had to repay our exchange fee. Now my brother was booked...

Anonymous
Anonymous

Same here...how can you go to an island (St Maarten) that is 70% demolished...hotel cancelledall reservations....we should not be punished because they cancelled. If they ha...

#1097448

Contact Interval International

Mailing Address:
Interval International
Post Office Box 430960
Miami, Florida 33243-0960
United States
Phone:
(888) 784-3447
More
Have tried several times to book our free trip to Cancun. Finally got through on one of the phone numbers, only to be told that my rep would call me back. We’re paying 10K total. I’ve been on hold now for 23 minutes trying to get to rep. Husband is on hold with...
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PatTaylor
PatTaylor
Interval International Verified Representative

Thank you for your feedback. We regret to hear this as we've been experiencing longer than normal wait times. Have you been taken care of by our customer service team? If you ...

1.2
#1206853