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I have owned my timeshare for 9 years now. I have had a few issues when trading at a resort and acquiring the 1 bedroom size that I pay for. Some of these locations have "mini suites" or LK smaller units that fall more into the category of a smaller type studio one...
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PatTaylor
PatTaylor
Interval International Verified Representative

Thank you for sharing your feedback. We regret to hear of your experience and would like to hear more of your feedback to help rectify this matter. Please send us an email to ...

#1221805
Below is what happened. 1.Called Interval International last year regarding a membership offer, Interval wanted us to deposit our week with Grand Solmar since we didn’t know if we could use it they advised us to bank the week, we agreed called Grand Solmar paid $89.00...
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PatTaylor
PatTaylor
Interval International Verified Representative

Thank you for sharing your experience with us. We regret to hear this. We'd like to hear more of your feedback to help rectify this matter. Please email us at connect@interval...

2.5
South Miami, Florida
#1216853
Have tried several times to book our free trip to Cancun. Finally got through on one of the phone numbers, only to be told that my rep would call me back. We’re paying 10K total. I’ve been on hold now for 23 minutes trying to get to rep. Husband is on hold with...
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PatTaylor
PatTaylor
Interval International Verified Representative

Thank you for your feedback. We regret to hear this as we've been experiencing longer than normal wait times. Have you been taken care of by our customer service team? If you ...

1.2
#1206853
I was given 3 "free" guest certificates, but when it came to redeem one of them, I was told I have to pay for the MANDATORY "all inclusive package directly from the resort. I just checked with the Moon Palace in Jamaica for how much the all inclusive package costs on...
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Anonymous
Armelle trogisch

I did not book because of the extreme cost. I let Interval International know how I feel. The two stopped communicate with me.

PatTaylor
PatTaylor
Interval International Verified Representative

Hello,Thank you for sharing your feedback. We regret to hear of your experience and would like to hear more of your feedback to help rectify this matter. Please send us an ema...

1.0
I didn't like
  • Exchange process is horrible
#1205573
In general, the Reps that answer calls have been very nice. The overall experience was bad and a BIG waste of money. Between paying for extensions then having to wait a minimum of 59 days prior to booking THEN by that time, there are no resorts available when you call...
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PatTaylor
PatTaylor
Interval International Verified Representative

Hello, thank you for sharing your feedback. We regret to hear of your experience and would like to hear more of your feedback to help rectify this matter. Please send us an em...

Anonymous
William

You didn't give us any background or explanation : here in our state, Interval is a halfway house for alcoholics and {{Redacted}} addicts - were you booking court ordered rese...

I have tried to renew my membership on two occasions but was disconnected.
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PatTaylor
PatTaylor
Interval International Verified Representative

Hello,We appreciate your feedback. We strive to provide our members the best vacation experience. Please send us an email to connect@intervalintl.com, with your membership inf...

2.3
#1188332
Exchanged for 2weeks in Mexico. Arrived at hotel who said they had no booking and no availability. Called II (at least 40mins on hold) to find out what could be done to find us accommodation. They sympathise and refer us to the resolution centre which promptly hangs...
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Anonymous
Simon Warne

After 4hrs on the phone and two lost days I.I. finally managed to allocate us to another resort which we suggested at the outset. We were refunded one week exchange fee and gi...

PatTaylor
PatTaylor
Interval International Verified Representative

Hello,Thank you for sharing your experience. We regret to hear this and want to assist you as soon as possible. Please send us an email to connect@intervalintl.com, with your ...

2.0
#1187524
I deeded back to the resort, our Timeshare in 2015, just before my wife passed away. Since then, Interval International routinely calls. Not once in the previous 5years did they ever call us, and now they're calling at least once a week. I've repeatedly told the people...
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PatTaylor
PatTaylor
Interval International Verified Representative

Hello,Thank you for sharing your feedback. We regret to hear of your experience and would like to hear more of your feedback to help rectify this matter. Please send us an ema...

1.0
#1185011
We need to cancel our membership,due to the "NON-PERSONAL TOUCH" we recieved. we tried to book a destination in UTAH and were told that it was not available,but we would be notified as soon as it was available. Figuring that it was about to expire 1 1/2 yr later,we...
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1.2
I didn't like
  • Exchange policy
#1180624
I have several weeks that I can use because every time I can travel and have a location in mind, there are no available options. This has happen over and over again. So now I want to travel in June and they won't even let me look at any options if there are any until...
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Anonymous
PEMCO

It sounds like you waited until 0 days or less before the first date of occupancy to deposit your TS with Interval International (II). It also sounds like you are blaming II f...