Interval International Reviews

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New Reviewer

1.0
Booked an exchange during Christmas week (which included a $200 exchange fee + I paid for their $59 change insurance). Side note, we actually even traded down from what we exchanged, but it was all they had available. Unfortunately, the hotel cancelled the reservation...
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2 comments
#1977826

I paid for a cruise $2800 that was cancelled due to Covid 19. I had to contact our attorney to get our money back.

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#2362943 Review #2362943 is a subjective opinion of poster.
Location
Morgan Hill, California
Loss
$2000
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer New Reviewer

Cancellation policy

1.0
People are polite and courteous like all customer service agents, but they are not at all flexible even during Covid. We are referred to "For a full explanation of the cancellation policy, please see the Terms and conditions" Nowhere on their site is there a cancellation policy, we are referred to our contract; my affiliation was registered by the associated group Palace Elite and I never received a contract from Interval International, only a membership card. We learned that for US residents it is possible to take out cancellation insurance with the Allianz group which is not available for Canadian residents. In short I lost 2500$ US, a week in Maui because of the lack of flexibility and information of the group Interval International Paul
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1 comment
#2115538

Hi Paul, please email us at connect@intervalintl.com with your membership information and contact number. A senior member of our customer service team will contact you as soon as possible. Thank you.

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#3236195 Review #3236195 is a subjective opinion of poster.
Location
Gatineau, Quebec

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer New Reviewer

Cancellation policy

1.0
People are polite and courteous like all customer service agents, but they are not at all flexible even during Covid. We are referred to "For a full explanation of the cancellation policy, please see the Terms and conditions" Nowhere on their site is there a cancellation policy, we are referred to our contract; my affiliation was registered by the associated group Palace Elite and I never received a contract from Interval International, only a membership card. We learned that for US residents it is possible to take out cancellation insurance with the Allianz group which is not available for Canadian residents. In short I lost 2500$ US, a week in Maui because of the lack of flexibility and information of the group Interval International Paul T.

User's recommendation: Don't do business with them.

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#3236174 Review #3236174 is a subjective opinion of poster.
Location
Gatineau, Quebec
Loss
$2100
Preferred solution
Full refund
New Reviewer

1.0
Update by user Dec 27, 2021

Poor customer service with staff that hardly speaks english or has a heavy accent.

Original review posted by user Dec 27, 2021
12-27-2021 Call to Interval International. Just spoke to one of your agents regarding a wait list information. Your agent was rude and did not listen to my questions or concerns. His...
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1 comment
#2109234

Hello Irene, thank you for sharing your feedback. We regret to hear of your experience and would like to hear more of your feedback to help rectify this matter.

Please send us an email to connect@intervalintl.com, with your membership information and contact number so that a senior member of our customer service team can connect with you as soon as possible. Thank you, Pat Taylor Director Customer Experience - Interval International

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#3203717 Review #3203717 is a subjective opinion of poster.
Location
Truckee, California
Pros
  • Works well when you get a revervation
  • Good service when they can fill a reservation
  • If you can be very flexible it is ok
Cons
  • Tonality of your representative
  • Very poor customer relations
  • Cancellation policy
Preferred solution
Apology

Question on certificate

I recently purchased a certificate for my son for las vegas for this Friday. I can't join him until Tuesday night but noticed my name is not on the bottom of the certificate since I am the original owner. What if he is gone and I need to get a key?
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1 comment
#2058914

Hello, to speak with a customer service representative, please call us at 800 INTERVAL (1.800.468.3782). Thank you.

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#2835223 Review #2835223 is a subjective opinion of poster.
Location
Riverside, California
New Reviewer

1.0
Need someone to call us checked into resort now leaving got charged 550 resort fee rooms are dirty part of pool shut down. 661714****
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1 comment
#2058913

Hello Dale, we appreciate your comments. We strive to provide our members the best vacation experience and consistently work with our resort affiliates to enhance the customer experience.

We will be sure to communicate this feedback to the resort where you stayed. If you would like to speak with a customer service representative, please send us an email to connect@intervalintl.com, with your membership information and contact number so that a member of our customer service team can connect with you as soon as possible.

Thank you again for sharing your experience with us. Pat Taylor, Director Customer Experience - Interval International

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ID
#2821380 Review #2821380 is a subjective opinion of poster.
Location
Dallas, Texas
Loss
$950
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer New Reviewer

I have not heard from them left several messages they promise to do a job I haven’t heard from them

I signed up with them to sell rental property after I paid the 599.00 to do so I havent heard a thing from them

User's recommendation: Thank twice before signing up.

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1 comment
#2053103

Hello Rolanda, thank you for sharing your feedback. We regret to hear of your experience and would like to hear more of your feedback to help rectify this matter.

Please send us an email to connect@intervalintl.com, with your membership information and contact number so that a senior member of our customer service team can connect with you as soon as possible. Thank you, Pat Taylor, Director Customer Experience - Interval International

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ID
#2809487 Review #2809487 is a subjective opinion of poster.
Loss
$599
Preferred solution
Deliver product or service ordered
New Reviewer

False advertizing

1.1
Asked to deposit a week in 2022 Kona Coadt for afree bonus week. Nothong said under bonus package stating required weeks. Called to complain over 4 hours on phone transfered several times worse customer service i experience. Business using COVID for an excuse

User's recommendation: Beware try RCI membership.

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1 comment
#2053102

Hello Dan, thank you for your feedback. We would like to hear more about your experience to determine if we can assist.

Please send us an email to connect@intervalintl.com, with your membership information and contact number so that a member of our customer service team can connect with you as soon as possible. Thank you, Pat Taylor, Director Customer Experience - Interval International

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0 0
ID
#2757103 Review #2757103 is a subjective opinion of poster.
Pros
  • What they advertised
Cons
  • False advertizing
Loss
$359
Preferred solution
Deliver product or service ordered
New Reviewer

Request Maui and renew my 3 year membership with the offer letter I received

1.2
I called last week the gentleman that answered the phone told me the computers were down so he couldnt take my payment. My concerns is that my offer was time sensitive to renew my membership. Also I wanted to request a week in Maui oct 16 week. The gentleman that was helping me told me he would call me back that day but he never called me back and now its been over a week. Desiree Wilson

User's recommendation: Don’t pay for this nothing has never been available since I been a member.

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1 comment
#2053100

Hello Desiree, Thank you for sharing your experience with us. We regret to hear the experience you had with one of our customer service representatives.

We strive to provide our members with the best vacation memories and consistently work with our team to enhance the customer experience. We'd like to hear more of your feedback to help rectify this matter. Please email us at connect@intervalintl.com with your membership information and contact number.

A senior member of our customer service team will contact you as soon as possible. Thank you, Pat Taylor, Director Customer Experience - Interval International

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0 0
ID
#2741598 Review #2741598 is a subjective opinion of poster.
Pros
  • Customer service manager
Cons
  • Availability
Loss
$700
Preferred solution
Maui Oct 16
New Reviewer

Robbed

1.1
The company didn't honor the voucher due to pandemic because they claimed it passed 1 year. As far as my concern by law they cannot put a restriction. They stole $2300 of my honest earn money... sad.

User's recommendation: If you can stay away from this company the better you are.

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1 comment
#2042882

Hello Allen, thank you for sharing your feedback. We regret to hear of your experience and would like to hear more of your feedback to help rectify this matter.

Please send us an email to connect@intervalintl.com, with your membership information and contact number so that a senior member of our customer service team can connect with you as soon as possible. Thank you, Pat Taylor, Director Customer Experience - Interval International

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0 0
ID
#2717617 Review #2717617 is a subjective opinion of poster.
Loss
$2300
Preferred solution
Full refund
New Reviewer

I have an exchange number for 8/7-8-14, I don't need that reservation now.

Ive made a reservation through interval 2733****. For 8/7-8/14. Just need to confirm that that reservation has not been confirmed.
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1 comment
#2034190

Hi, Zanaria. For assistance with this request, please contact us at 1-800-INTERVAL (1-800-468-3782). Thank you!

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0 0
ID
#2668088 Review #2668088 is a subjective opinion of poster.
Location
Meridian, Idaho
Preferred solution
Confirmation

Don't get scammed!!

1.0
Complete scam! Don't fall for this. Complete waste of money. I've tried to schedule a number of Getaways and none of the destinations I've searched are available and I'm searching more than the suggested 6 months in advance. Our sales rep, Kurtis Jensen is good at his job of sales. Don't make the same mistake I did and fall for his pitch.

User's recommendation: Don't even consider this.

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1 comment
#2031597

Hello, thank you for sharing your feedback with us. We regret to hear of your experience and would like to hear more of your feedback to help rectify this matter.

Please send us an email to connect@intervalintl.com, with your membership information and contact number so that a senior member of our customer service team can connect with you as soon as possible. Thank you, Pat Taylor, Director Customer Experience - Interval International

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0 0
ID
#2657593 Review #2657593 is a subjective opinion of poster.
Location
Stillwater, Minnesota

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer New Reviewer

Usage of a certificate 3 bedroom size

I've been trying to redeem my certificate almost a year. It's a 3 bedroom size. Till today, there is no availability to the destinations i want to travel. I have deposited my unit twice, but never could use it or could never exchange it for the same size unit. That why I decided not to deposit my units anymore.
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1 comment
#2031593

Hello Shatasha, thank you for sharing your valuable feedback. We regret to hear of your experience and would like to hear more of your feedback to help rectify this matter with your certificate.

Please send us an email to connect@intervalintl.com, with your membership information and contact number so that a senior member of our customer service team can connect with you as soon as possible. Thank you, Pat Taylor, Director Customer Experience - Interval International

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0 0
ID
#2649288 Review #2649288 is a subjective opinion of poster.
Cons
  • Availability
  • Almost impossible to find an exchange
New Reviewer

Problems caused at Marriott Marbella Beach club

I stayed for some time at Marriott Marbella beach club during COVID until I was medically cleared to fly home and spent a lot of money. However staff left rubbish outside were abusive and nasty. I heard today my phone provider can retrieve photos I took to show what happened and would like to make a full and detailed complaint please contact me.

User's recommendation: Disaster.

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1 comment
#2031588

Hello Anjeanette, thank you for sharing your feedback. We regret to hear of your experience at the Marriott Marbella Beach Club, and would like to further assist.

Please send us an email to connect@intervalintl.com, with your membership information and contact number so that a member of our customer service team can connect with you as soon as possible. Thank you, Pat Taylor, Director Customer Experience - Interval International

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0 0
ID
#2646907 Review #2646907 is a subjective opinion of poster.
Preferred solution
To be discussed
New Reviewer

Can’t reach easily by phone

Using website does not answer all questions nor does address different scenarios. Very difficult to reach by phone.

User's recommendation: Be diligent about follow-ups.

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1 comment
#2028123

Hello Berma, thank you for sharing your valuable feedback. We regret to hear of your experience and would like to further assist.

Please send us an email to connect@intervalintl.com, with your membership information and contact number so that a member of our customer service team can connect with you as soon as possible. Thank you, Pat Taylor, Director Customer Experience - Interval International

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0 0
ID
#2619371 Review #2619371 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution

Customer service not free?

1.0
online assistance took me to a website that was going to cost me $50 per month? I tried online assistance after being on hold three times for over 30 minutes each. I have never dealt with a company that was going to make me make for customer service.
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1 comment
#2018255

Hello, thank you for sharing your feedback. We regret to hear of your experience and would like to hear more of your feedback to help rectify this matter.

Please send us an email to connect@intervalintl.com, with your membership information and contact number so that a senior member of our customer service team can connect with you as soon as possible. Thank you, Pat Taylor, Director Customer Experience - Interval International

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0 0
ID
#2570636 Review #2570636 is a subjective opinion of poster.
Location
Lake Ann, Michigan

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