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I booked a week condo for a family get together on May 18, 2018. There was some changes and I need to change my week or adjust my booking. I call Interval International and the policy is 100% forfeited with any change. No refund no cancellation window. Sucks. They...
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PatTaylor
PatTaylor
Interval International Verified Representative

Thank you for sharing your feedback. We regret to hear of your experience and would like to hear more of your feedback to help rectify this matter. Please send us an email to ...

1.0
I didn't like
  • Cancellation policy
#1281706
We booked for two resorts in Kona for 21 July through 28 July 2018, Hawaii before all this eruption occurred. After reading a lot about the quality of air in the island, the constant earthquakes and probable tsunamis that maybe caused by the active volcano, we decided...
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PatTaylor
PatTaylor
Interval International Verified Representative

Thank you for sharing your feedback. We regret to hear this and would like to hear more of your feedback to help rectify this matter. Please send us an email to connect@interv...

I didn't like
  • Almost impossible to find an exchange
  • I am so frustrated with our exchange
#1278846
Interval salesman called today as our membership was expiring, and that's when we found out all of our points had expired. Salesman always try to upsell, but she held off on renewing the membership until we could find out about the expired points.. Wife called the...
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PatTaylor
PatTaylor
Interval International Verified Representative

Thank you for sharing your experience with us. We regret to hear the experience you had with one of our customer service representatives. We strive to provide our members with...

I didn't like
  • Tonality of your representative
#1272755
I have inquiries and was placed on hold, I was on hold for a few minutes then the call was dropped.
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PatTaylor
PatTaylor
Interval International Verified Representative

Thank you for sharing your feedback. We regret to hear of your unfortunate experience with a call being dropped. Please send us an email to connect@intervalintl.com, with your...

1.0
#1270753
I have owned my timeshare for 9 years now. I have had a few issues when trading at a resort and acquiring the 1 bedroom size that I pay for. Some of these locations have "mini suites" or LK smaller units that fall more into the category of a smaller type studio one...
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PatTaylor
PatTaylor
Interval International Verified Representative

Thank you for sharing your feedback. We regret to hear of your experience and would like to hear more of your feedback to help rectify this matter. Please send us an email to ...

#1221805
Below is what happened. 1.Called Interval International last year regarding a membership offer, Interval wanted us to deposit our week with Grand Solmar since we didn’t know if we could use it they advised us to bank the week, we agreed called Grand Solmar paid $89.00...
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PatTaylor
PatTaylor
Interval International Verified Representative

Thank you for sharing your experience with us. We regret to hear this. We'd like to hear more of your feedback to help rectify this matter. Please email us at connect@interval...

2.5
South Miami, Florida
#1216853
Have tried several times to book our free trip to Cancun. Finally got through on one of the phone numbers, only to be told that my rep would call me back. We’re paying 10K total. I’ve been on hold now for 23 minutes trying to get to rep. Husband is on hold with...
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PatTaylor
PatTaylor
Interval International Verified Representative

Thank you for your feedback. We regret to hear this as we've been experiencing longer than normal wait times. Have you been taken care of by our customer service team? If you ...

1.2
#1206853
I was given 3 "free" guest certificates, but when it came to redeem one of them, I was told I have to pay for the MANDATORY "all inclusive package directly from the resort. I just checked with the Moon Palace in Jamaica for how much the all inclusive package costs on...
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Anonymous
Armelle trogisch

I did not book because of the extreme cost. I let Interval International know how I feel. The two stopped communicate with me.

PatTaylor
PatTaylor
Interval International Verified Representative

Hello,Thank you for sharing your feedback. We regret to hear of your experience and would like to hear more of your feedback to help rectify this matter. Please send us an ema...

1.0
I didn't like
  • Exchange process is horrible
#1205573
In general, the Reps that answer calls have been very nice. The overall experience was bad and a BIG waste of money. Between paying for extensions then having to wait a minimum of 59 days prior to booking THEN by that time, there are no resorts available when you call...
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PatTaylor
PatTaylor
Interval International Verified Representative

Hello, thank you for sharing your feedback. We regret to hear of your experience and would like to hear more of your feedback to help rectify this matter. Please send us an em...

Anonymous
William

You didn't give us any background or explanation : here in our state, Interval is a halfway house for alcoholics and {{Redacted}} addicts - were you booking court ordered rese...

Contact Interval International

Mailing Address:
Interval International
Post Office Box 430960
Miami, Florida 33243-0960
United States
Phone:
(888) 784-3447
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I have tried to renew my membership on two occasions but was disconnected.
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PatTaylor
PatTaylor
Interval International Verified Representative

Hello,We appreciate your feedback. We strive to provide our members the best vacation experience. Please send us an email to connect@intervalintl.com, with your membership inf...

2.3
#1188332