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Interval salesman called today as our membership was expiring, and that's when we found out all of our points had expired. Salesman always try to upsell, but she held off on renewing the membership until we could find out about the expired points..

Wife called the company and stated we never received anything via email or mail about our points expiring and the lady was nasty and basically said it was to bad. A few years ago we would have been notified via email and mail and the customer service would have been much nicer.

The customer support that we received today was horrific and inexcusable. I would never speak to my customers in that way.

Reason of review: Poor customer service.

I didn't like: Tonality of your representative.

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PatTaylor
#1495485
Interval International Verified Representative

Thank you for sharing your experience with us. We regret to hear the experience you had with one of our customer service representatives.

We strive to provide our members with the best vacation memories and consistently work with our team to enhance the customer experience. We'd like to hear more of your feedback to help rectify this matter.

Please email us at connect@intervalintl.com with your membership information and contact number. A senior member of our customer service team will contact you as soon as possible.Thank you,Pat TaylorDirector Customer ExperienceInterval International

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