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Billing Practices
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Exchange, Refund and Cancellation Policy
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Quality of Accommodation
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Update by user Jun 11

My wife has been a member since about 2005..

Original review posted by user Jun 11

I have been an II member since approximately 2005. Only the last few years have I tried using

the II exchange.

It has seemed beyond comprehension to understand the process. But finally

got the gumption to try. Wow! Could anything be more vile I thought!.

It has been nothing but

headaches & misery...besides the rising cost which makes this whole timeshare worthless!

Once we booked a resort in Las Vegas Nevada. What a gamble! We get there late at night due

to airport delays but I had notified the resort. We checkin.

Go to the suite. Find people

sleeping... or what was to be our bed, we could have been shot! Went to desk got

another room.

It was horrid. Went to leave. Got the valet which was required. He had lost our

car in under 30 minutes.

Furious ! We waited. Transferred to another resort across town-no

valet required. It was a near empty resort as was the first one!.

Now this year we are planning

to take a vacation to California. I’m told by II that I am not allowed to book the resort before 6

months of the time we want to checkin so I must wait until April 2019. This infuriated me as we

like booking trips a year in advance. Especially knowing II historically claims to have resorts but

they are always “not available.” So I try booking a resort as a regular exchange.

Of course it is

not available! The II rep says wait until end if month (April)—then end of May... now it’s June still

nothing! But I had called the resort and learned they do have vacant inventory for Interval

International exchanges.

But II maintains they do not. The resort of course wants customers.

But II simply refuses to book us. II as usual offered us a cheaper resort farther away. They

always try to send us where we do not want to go.

We travel in the off season and have yet to

see any resort or hotel filled. Nope there is huge vacant inventory. II routinely called to get me

to pay more money for membership, fees, insurance etc etc...all II wants is more money to not

provide a service. We see this is false advertising & fraud.

I have spoken to resorts who refuse

to do business with II even though the resorts are listed in the II web site. Me thinks I smell a

rat. II you should book the resort we want now!

We are trying to book the resort for October

2019. Angry

Product or Service Mentioned: Interval International Vacation Package Booking.

Reason of review: Poor customer service.

Preferred solution: Book the exchange like we have asked...we are not interested in going where Interval wants us!!.

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Interval International Verified Representative

Hello, Thank you for sharing your feedback. We regret to hear of your experience and would like to hear more of your feedback to help rectify this matter.

Please send us an email to, with your membership information and contact number so that a senior member of our customer service team can connect with you as soon as possible. Thank you, Pat Taylor Director Customer Experience Interval International

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