Kathleene Hhq

Great satisfaction

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Exchanged dates and that was accomplished not much else to say. Now your making this to hard to evaluate you forget it. If you want someone to rate you take this box down or I wont rate again
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Australia Mii
map-marker Loveland, Ohio

Membership question

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Marilyn was amazing and answered all my questions. She was so thorough! I feel like all of my questions were answered
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Sada Aqv
map-marker Pepperell, Massachusetts

Every time I try to call I get cut off

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I get disconnected almost every time and there are long waits Limited exchanges so I always end up paying even more fees through interval international
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User's recommendation: Avoid time shares

1 comment
PatTaylor

Hello, we regret to hear of your experience. Please send us an email to connect@intervalintl.com, with your membership information and contact number so that a senior member of our customer service team can connect with you as soon as possible. Thank you.

Ram M Nfg

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker South Miami, Florida

Poor Customer treatment

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I used their site to try booking accommodation at a certain city in Canada 9 months out. A property came up without showing the distance from my requested location, as hotels normally do.

Assuming that it was nearby, I booked it. A few days later when working out the logistics of my vacation I checked and realized the place I booked was 7-8 hours drive away. I contacted II and had several exchanges explaining my situation, even asking to either change the dates or allow me to use the money as credit to another booking.

They refused to make any concession. The impression I got from them was "tough luck, you can go to *** Never mind the booking date is still 7 months away.

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Loss:
$275
Pros:
  • Tempting offers
Cons:
  • Deception insensitivity insufficient choices

Preferred solution: Full refund

User's recommendation: Be careful as II is deceptive. Do not expect to be treated with value as a customer. Read the fine print.

1 comment
PatTaylor

Hello, we regret to hear of your experience. Please send us an email to connect@intervalintl.com, with your membership information and contact number so that a senior member of our customer service team can connect with you as soon as possible to help rectify this matter. Thank you.

Anonymous
map-marker Chepachet, Rhode Island

Question on exchange

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Never got an answer. Waited on the phone and then gave up and called Interval directly. Thats all I have to say.
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Anonymous
map-marker Houston, Texas

My question is did anyone have issues getting out of there pre-existing Time Share when the switched to Internal International?

Had to get a credit card for them to get me out of my WestGate villa. Has anyone experienced this?Thanks
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Anonymous
map-marker Marana, Arizona

Furious@ 8 weeks we pay trading fees on + yearly maintenance fees/All units = GODAWFUL SERVICE

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67 minutes and 73 seconds: That's how long Interval took today for us to find out why we had still not merged our two accounts. NO supervisors ANYWHERE during business hours.

I finally LOOKED UP CORPORATE # online to get to someone! Who actually sent me to another person - SNARKY SUPERCILIOUS "Dulce" who could give me an answer! Every time I got transferred to the "Right place" or "My Supervisor" I ended up at the BACK OF THE QUEUE AGAIN and NOT to someone who had gotten me as a transfer call.

These guys even get ETRADE fees from me on all our trades. And this is the way we get treated - like dog dirt?

for anything I cannot get done by myself online? Oh, wait!

There IS one time a year they are efficvient online: When you HAVE TO CALL TO DEPOSIT - then they are plenty effiecient!

With all the BAD PUBLICITY ON TIME SHARES they should treat us a VALUED CUSTOMERS. EVERY TIME.

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1 comment
PatTaylor

Hello, thank you for your feedback. Please send us an email to connect@intervalintl.com, with your membership information and contact number so that a member of our customer service team can connect with you as soon as possible. Thank you.

Roberta B Bei
map-marker Columbus, Georgia

Very poor advising with exchanges and now waiting for resolution

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Resort accommodations in Crete Greece. They were nothing like I asked for and expected. I ended up paying $600 more for an upgrade.
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User's recommendation: Be very careful

1 comment
Guest

Hi Roberta, thank you for your feedback. We would like to hear more about your experience to determine if we can assist. Please send us an email to connect@***.com, with your membership information and contact number so that a member of our customer service team can connect with you.

Company responded
Craig G Tls

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Richmond, Virginia

Wrong room sent to resort

I used my guest certificate for my daughter and her family to have a 1 bedroom deluxe with a foll kitchen. They arrive for check in today 07/31/22 and are registered for a 1 bedroom studio no kitchen at all. I am very upset as we could not reach anyone to correct this mistake because you guys are closed, i need this to be corrected ASAP please contact me, as this is very disappointing to me.
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Cons:
  • Customer service inability to handle complaint

Preferred solution: Deliver product or service ordered

User's recommendation: Call to very confirmation

1 comment
PatTaylor
Interval International Response

Hello Craig, thank you for sharing your feedback. We regret to hear of your experience and would like to hear more of your feedback to help rectify this matter. Please send us an email to connect@intervalintl.com, with your membership information and contact number so that a senior member of our customer service team can connect with you as soon as possible.

Michael G Zos

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Express outrage

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The exchange fee on the hotel room was more than the cost of the room. This fee was not disclosed anywhere until the last second. Who do I talk to about getting out of this scam?
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Pros:
  • Works well when you get a revervation
Cons:
  • Limited availability
  • Too many hidden fees
  • Fraudulent promises not fulfilled

Preferred solution: Let the company propose a solution

User's recommendation: Avoid most time shares unless there is a process to get out

1 comment
PatTaylor

Hello Michael, we would like to hear more about your experience to determine if we can assist. Please send us an email to connect@intervalintl.com, with your membership information and contact number so that a member of our customer service team can connect with you as soon as possible. Thank you.

Wendy W Gax
map-marker London, England

Exchange week

No telephone no numbers valid to call & chat questions were rubbish. Didn't answer a single question
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Pros:
  • Cant speak to anyone

Preferred solution: I need to speak to someone re an exchange week.

1 comment
PatTaylor

Hello Wendy, to speak with a customer service representative, please call us at 1-800-INTERVAL (1.800.468.3782) or email us at connect@intervalintl.com with your membership information and contact number so that a member of our customer service team can connect with you. Thank you.

Melissa S Lqm
map-marker Oklahoma City, Oklahoma

Booking

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This company is a joke you can rent from Expedia and booking cheaper that using our account. I was going to sell for them but I wouldnt recommend this company to anyone
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Preferred solution: Nothing it’s not worth fighting with this dumb *** company

User's recommendation: Don’t use them

Anonymous
map-marker Tel Aviv, Tel Aviv

I got response, hope to get help as well

Understand the exchange process, no success in actually exchange my week . Hopefully I will get help soon.
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1 comment
PatTaylor

Hello, thank you for your feedback. Please send us an email to connect@intervalintl.com, with your membership information and contact number so that a member of our customer service team can connect with you. Thank you.

Jennifer D Yuc

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Meridian, Idaho

Deposit week

Wanting to deposit my week to interval so I may plan my hopeful vacation in the future. Instead I am sent to a pissed off web sight to maybe direct me to the person I want to speak with.
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Preferred solution: A representative to talk to

User's recommendation: More operators would be helpful so to communicate my desired wish for the problem.

1 comment
PatTaylor

Hi Jennifer, we regret to hear of your experience and would like to hear more of your feedback to help rectify this matter. Please send us an email to connect@intervalintl.com, with your membership information and contact number so that a member of our customer service team can connect with you as soon as possible. Thank you.

Rick N Omp
map-marker Minneapolis, Minnesota

Incompetent people

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Did not confirm my deposit for 4 days with my home resort to get a bonus certificate should have been done sonner
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Preferred solution: Apology

User's recommendation: The quality of their work force sucks get used to it

1 comment
PatTaylor

Hello Rick, your resort should have sent you the verification. Should you encounter issues in the future, please contact us at connect@intervalintl.com. Thank you.