Kermett S

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Verified Reviewer

Never get my first request

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Original review Dec 25, 2020
I always have to compromise at last minute reservation so as to be able to make airline reservations and excursions. Im told make request 2 years out well its 2 months before my planes vacation in a pandemic and they havent came up with anything. I went ahead made my reservation out of my pocket because I lost faith in this company.
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Pros:
  • Frustrating
  • Cumbersome
Cons:
  • Customer service inability to handle complaint
  • Almost impossible to find an exchange

Preferred solution: Deliver product or service ordered

User's recommendation: buying time share make sure not affiliated with II.

1 comment
PatTaylor

Hello Kermett, thank you for sharing your valuable feedback. We regret to hear of your experience and would like to hear more of your feedback to help rectify this matter.

Please send us an email to connect@intervalintl.com, with your membership information and contact number so that a senior member of our customer service team can connect with you as soon as possible. Thank you, Pat Taylor, Director Customer Experience - Interval International

Kari Z

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Verified Reviewer

No accomodations for Covid

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II has made NO attempt to offer extensions or any such thing during the pandemic. EVERY OTHER part of the travel industry is making exceptions, offering refunds, no change fees, etc. Why does II think they can get away with this? When the pandemic is over- your long time customers will remember the way you have treated us.
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Preferred solution: Let the company propose a solution

User's recommendation: Do not use this company

2 comments
Rhonda F Ebe

I will no longer use interval exchange they took our money also because of this covid! R.F.

Kermett S

Time share logistics sucks lots of money

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caron d

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Verified Reviewer

They won’t refund my money, yet the country is closed to tourists

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StI have a trip to Thailand booked, but cannot go because the country is closed to tourism atm due to corona virus. I want to move the trip to February but have been told that Ill need to use extra points, and the week that was booked/cash voucher, will not be credited or refunded as travel had to be completed this year. I dont mind about losing the voucher, but I would like my cash refunded - or put as a credit against future weeks. Nor do I think I should have to use extra points as we are still travelling in the same high season. They have flatly refused to be flexible at all.
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Loss:
$2000
Cons:
  • No loyalty to long lasting members
  • Corona virus policies
  • No customer service

Preferred solution: Full refund

User's recommendation: Steer clear. This company is truly awful.

1 comment
PatTaylor

Hi Caron, thank you for sharing your valuable feedback. We regret to hear of your experience and would like to hear more of your feedback to help rectify this matter.

Please send us an email to connect@intervalintl.com, with your membership information and contact number so that a senior member of our customer service team can connect with you as soon as possible. Thank you, Pat Taylor, Director Customer Experience - Interval International

Jennifer V Agv

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Verified Reviewer

Worse program ever! Inflexible through Covid...

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I have a trip scheduled for November to SC , which is going to be cold and as a result of covid I feel uncomfortable traveling with the children to the cold weather. I called to reschedule under an eplus plan that I bought, it allows me to reschedule 3 times , however within 59 days...so if I want to reschedule for summer I need to call every 59 days and exhaust my 3 times of booking...so technically the flexibility of that eplus plan is a rip off ....

as an option I was told that I can cancel and get a booking week back but I needed to pay again the 209 exchange fee and the 59 dollars eplus ..so technically I would lose the 268 dollar from the first booking ...

and have to pay booking fees again....what a fraud!!! Very disappointed that hyatt and Marriott use this *** program as options for exchange.

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Preferred solution: I would like the consideration of rebboking without paying a fee .. its only fair because I already paid it.

User's recommendation: Haven't had a positive experience in 3 years ... everything is a surprise

2 comments
PatTaylor

Hi Jennifer, thank you for sharing your valuable feedback regarding the E-Plus benefit. We regret to hear that you're unhappy with this plan.

We will make sure to share this feedback with the appropriate department for future consideration. Sincerely, Pat Taylor Director Customer Experience Interval International

Guest
reply icon Replying to comment of PatTaylor

Ms Pat, I am unhappy with your program at internal not just the Eplus benefit. I would like the option to rebook without having to spend another $209 fee ... given the covid pandemic, you should be considerate to offer this to your members.

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Cynthia R Uby
map-marker Wake Forest, North Carolina

Resort we booked is closed

I feel customer service was poor I booked a certificate to Cayman Islands and their airport and facilities will be closed IT would have been nice to be able to put the certificate back to my account with no further fees. They said they are not responsible but how can you expect a client to go to a place that is closed down I dont know when we could travel or where due the situation of the world. I did have e-trade but why should I have to use it
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1 comment
PatTaylor

Hi Cynthia, thank you for sharing your feedback. We regret to hear of your experience with rescheduling your vacation.

Please send us an email to connect@intervalintl.com, with your membership information and contact number so that a senior member of our customer service team can review your account to further assist with your options. Thank you, Pat Taylor, Director Customer Experience - Interval International

Linda C Emg

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Verified Reviewer

Deposit week

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Interval International - Deposit week
First and utmost I'AM not pissed about anything. I love my timeshare at LaCabana. This is currently the 24 wk of my timeshare at LaCabana and I understand the Islands concern for the Island and the visitors who unfortunately we're not able to go or deposit their weeks of which I am one. I will continue to wait for LaCabana to reopen and find out about my lost week due to COVID 19. BE SAFE lindachtaih@***.net LaCabana member ID 128000
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Pros:
  • Resort was beautiful

Preferred solution: Let the company propose a solution

1 comment
PatTaylor

Hello Temple, thank you for the resort sentiment, especially during these difficult times. Should you need any customer service assistance, please send us an email to connect@intervalintl.com, with your membership information and contact number.

Thank you for being a valued member! Pat Taylor, Director Customer Experience - Interval International

Mister D

Total Rip-Off

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Once they got their money, they stopped returning calls and would actually get mad when I called them. They act as though they are selling your timeshare, all they do is post it on a web site. I have called some 30 times and left a message...to date no return call.

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Loss:
$1400

Preferred solution: Deliver product or service ordered

User's recommendation: hang -up

1 comment
PatTaylor

Hello Mister D, thank you for sharing your feedback with us. We regret to hear of your experience with our customer service team and not receiving a returned call.

We would like to hear more of your feedback to help rectify this matter.

Please send us an email to connect@intervalintl.com, with your membership information and contact number so that a senior member of our customer service team can connect with you as soon as possible. Thank you, Pat Taylor, Director Customer Experience - Interval International

Cynthia R Uby
map-marker Wake Forest, North Carolina

Resort we booked is closed

very nasty not accommodating bought a week in grand cayman and airport and resort are closed due to covid my answer was it not their fault poor customer service
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1 comment
PatTaylor

Hello, thank you for sharing your feedback with us. We regret to hear of your experience and would like to hear more of your feedback to help rectify this matter.

Please send us an email to connect@intervalintl.com, with your membership information and contact number so that a senior member of our customer service team can connect with you as soon as possible. Thank you, Pat Taylor, Director Customer Experience - Interval International

Anonymous
map-marker York, Pennsylvania

What happened

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I was contacted by Interval, and everything was worked out in a very satisfactory manner
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User's recommendation: use other means for contact--not pissed off customer

Rebecca C Msj

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Verified Reviewer

No exchange

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I have been exchanging with II for many years and have been happy with my exchanges BUT within the past few years I have not been getting exchanges.

I put in a exchange request September 2019 for this January 2020 for the gulf coast of Florida. Still waiting for an exchange.

This year with the pandemic I would expect people to deposit their weeks instead of loosing them if they feel they dont want to travel but Im told that there are no exchanges available. I have a week to deposit but am looking into other exchange companies to do this since II cant seem to fulfill exchanges.

I have called numerous times and was told that exchanges are given in order of when the request came in but they cant tell you where I am in the order. This is the second time in a row I have had this issue last time I never did get an exchange!

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Pros:
  • If you can be very flexible it is ok
Cons:
  • Exchange policy

Preferred solution: Deliver product or service ordered

User's recommendation: Unless you can be VERY flexible with dates and places you want to go exchanging is not a good option

1 comment
PatTaylor

Hello Rebecca, thank you for sharing your valuable feedback. We regret to hear of your experience and would like to hear more of your feedback to help rectify this matter.

Please send us an email to connect@intervalintl.com, with your membership information and contact number so that a senior member of our customer service team can connect with you as soon as possible. Thank you, Pat Taylor, Director Customer Experience - Interval International

Sharron G Tyc

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Verified Reviewer

Complaining

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I have had to cancel my vacation in October 2020 due to COVID-19 I have been informed that I will have to pay again if I want to use the points banked because I re arranged in may 2020 I was not advised of this at the time I do not feel it is excepted that I should have to pay again when I have not had a holiday due to a worldwide pandemic I would be grateful if this issue can be resolved
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Pros:
  • Flexible for vacation
  • Flexible vacations

Preferred solution: No fee for booking another vacation with these points next year

User's recommendation: Be warned I was told I would have to pay fee again because I changed date due to COVID-19 not good business in this already difficult time

1 comment
PatTaylor

Hi Sharron, thank you for sharing your feedback with us. We regret to hear of your experience with rescheduling your vacation due to the coronavirus pandemic.

Please send us an email to connect@intervalintl.com, with your membership information and contact number so that a senior member of our customer service team can connect with you as soon as possible. Thank you, Pat Taylor, Director Customer Experience - Interval International

Theresa C Jpj

Extended Cruise Refund Delay

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Our May 2020 Apex Celebrity Cruise booked through Interval International was Cancelled in April due to COVID-19. We received our initial $500 deposit has been refunded, however despite 5 telephone calls and 3 emails no one at Interval is able to confirm when the remaining $4600+ dollars will be refunded. The customer service and follow up is beyond substandard. The calls Ive made to Interval result in extensive hold times (30+ minutes) and a reoccurring response that The refund request has been submitted to Finance and that they are not able to contact them to verify status of the refund request. We will NEVER book any travel or services through Interval again.
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Loss:
$4600
Cons:
  • No refund

Preferred solution: Full refund

User's recommendation: Do not book any cruises via Interval due to poor customer service and lack of commitment in their follow up.

1 comment
PatTaylor

Hi Theresa, thank you for sharing your feedback with us. We regret to hear of your experience with receiving a refund, and would like to hear more of your feedback to help rectify this matter.

Please send us an email to connect@intervalintl.com, with your membership information and contact number so that a senior member of our customer service team can connect with you as soon as possible. Thank you, Pat Taylor, Director Customer Experience - Interval International

Greg O Xdj

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Verified Reviewer

Interval International must not want any members after people can travel again after covid 19 allows us to travel

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Interval International must not want any members after people can travel again after covid 19 allows us to travel. I can understand their refund policy if we decided to just cancel our accommodation booking.

The hotel that we booked through Interval International in Thailand is closed. We live in Melbourne Australia and we are in lockdown at the moment so we can 't go on holidays even in Melbourne let alone anywhere esle. We asked Interval International if we could just get our Worldmark points back. We did not even ask for our exchange fee back so Interval International would still get their commission.

What made it even worse is our membership will run out when we are still in lockdown so we have no chance at all of using of our exchange voucher unless we pay for another years membership. Interval International is the only company that has not provided us a full refund.

All other hotels and airlines including oversea airline and a Thailand hotel that was closed provided a full refund. Use Dial An Exchange (DAE) as they are much better, We got a full refund without any hassle from Dial An Exchange (DAE).

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Loss:
$1300
Cons:
  • Customer service inability to handle complaint
  • Corona virus policies

Preferred solution: Full refund

User's recommendation: Don't use Interval International use DAE

1 comment
PatTaylor

Hi Greg, thank you for sharing your feedback once again. We understand you have already been taken care of by our customer service department.

Should you need any further assistance, please send us an email to connect@intervalintl.com, with your membership information and contact number so that a member of our team can connect with you to further assist. Thank you, Pat Taylor, Director Customer Experience - Interval International

Keighley Ego

Help with exchange

Does not make connection on phone
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1 comment
PatTaylor

Hello Keighley, and thank you for your feedback. We regret to hear this. If you have not been able to connect by phone, please email us at connect@intervalinternational.com.

Deirdre J

Failure to refund money

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My cruise was cancelled in April 2020 and I immediately contacted interval to request a refund. I've made several calls and each time was told the finance department would contact me and I've never received a callback. I received refunds from all my outside airline purchases without an issue and I'm frustrated with intervals inability to refund my money in a timely manner. Last week I was told a refund would be made in two days, and week later still no refund or call. This is unacceptable.
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Loss:
$1607
Cons:
  • Refund practices

Preferred solution: Full refund

1 comment
PatTaylor

Hi Deirdre, thank you for sharing your feedback. We regret to hear of your experience.

Please send us an email to connect@intervalintl.com, with your membership information and contact number so that we can follow up on your refund request. Thank you, Pat Taylor, Director Customer Experience - Interval International

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