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1.7 Based on 63 reviews
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  • Customers like
    • Past resort vacations 5
    • what they advertised 2
    • What they advertised to be true 1
  • Customers don't like
    • Fraudulent promises not fulfilled 18
    • Customer service 10
    • No trading availability 8
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I am so disappoint in how my request for cancellation was handled, I have been a member of interval word for over 15 years. I was on hold for over an hour told by many customer services rep. that I can not cancel and receive my money back. No respect for long time membership, no respect for reason of my cancellation. The customer service complaints resolution department very rude and unaccommodating. They showed no concern of my situation nor... Read more

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Can you get out of Interval International ? We just bought yesterday .. put a deposit down Is it too late ?

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Today I got notice that my vacation unit in Myrtle Beach would not be available for my check-in on Sunday. (5 days from now). They state is is related to last months hurricane Matthew damage. I'm a flexible guy and understand things happen, so all I was looking for was some other accommodation. I have sunk costs in airlines and vacation time, so I'm heading there regardless. It isn't like the place is all closed down as there are hotel... Read more

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We made reservations for a week in Daytona Beach for November 6, 2016, We found out yesterday that the resort where we had two rooms had closed down and was not available. When I called Interval I was told that because we didn't buy insurance to cover them that I was not eligible for a refund or a different accommodation. I totally understand having to buy insurance to cover me but to buy insurance to cover them is ridiculous. They sold me... Read more

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Gentlemen: We were ordered to evacuate the Myrtle Beach Marriott due to impending Hurricane Matthew. While we appreciated Marriott's concern for our safety we do not appreciate the lack of concern for our loss of valuable time. Unused days were lost. We first appealed to the front desk at the resort and then to member services at Marriott. Both dished-off our request advising us to contact Interval International because we had done an exchange.... Read more

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We recently had a family vacation to Acapulco. We booked a 1 bedroom for 1 week and a 2 bedroom for 2 weeks. We specifically booked this certain resort for its amenities because we were bringing 3 children with. When we arrived they said it was closed until December but they were going to give us an upgrade to the sister resort. That is not where we booked and could of booked there if we wanted to to start with. The resort would not give us any... Read more

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I booked and paid a holiday resort accommodation with Interval International 8 days ago. When I read the terms and conditions I could see that I will need to pay for the all inclusive meal plan at the resort but could not find the prices. Today I called them for information how much it would cost and was told $416 for one day for two persons and it is mandatory to pay this amount at the resort otherwise we cannot stay there because this is an... Read more

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I AM SO DISAPPOINTED WITH THE SERVICES AT THIS COMPANY. WE HAVE GIVEN THEM 5 CITIES TO CHOOSE FROM FOR AN EXCHANGE AND THEY STATE THEY HAVE NO INVENTORY. WHAT ARE THEY DOING TO INCREASE INVENTORY TO MEET THE NEEDS OF THE CUSTOMERS THEY SERVE? THEY HAVE NOT PROBLEM COLLECTING FEES BUT THEY DO NOT DELIVER ON SERVICES. CONSISTENTLY I HEAR TO GO ON THE COMPUTER BUT THAT IS A DEAD END. WHEN YOU SPEAK WITH AN AGENT ALL THEY WANT TO DO IS TRANSFER... Read more

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We exchanged in March 2016 and provided 2 resorts for multiple dates beginning in May continuing through October 2016. We were told the exchange would not be an issue. We are now in October 2016 and we have not received our exchange. We have called numerous times and were told the exchange should have happened and it was not normal to take this long. The only phone call we receive from Interval was to attempt to get us to accept an exchange... Read more

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So we can pay $189 to put in a request for a 'match'. If they match the request, they send you a confirmation at 4am, at which time the 24 hour deadline to decline it starts ticking (yes, while you are sleeping!). So this time, I call Sunday morning to cancel a match & their computers are down & they tell me that I have to call back to cancel...I tell them I have a family function all day and can call back on Monday. They said I have to call... Read more

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