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As a Marriott time share owner, I must use Interval International to trade locations, even if I wish to stay at another Marriott resort.

Interval offers Marriott owners a "request first" option, which allows the owner to first have a specific resort and date confirmed before depositing their "home resort" week with Interval.

After booking the specific week I wanted at my home resort with Marriott, I contacted Interval with a request first exchange. I was specific that the check in date had to be exactly the date that I had already booked with Marriott, albeit that I wanted occupancy at a resort on a different Hawaiian Island. Same dates -- different resort -- simple, yes?? Well no.

Approximately 3 weeks later, while travelling, I received an email confirmation but could not actually read in on my hand held device as the pdf attachment would not enlarge. After returning home and opening the attachment on my laptop I saw that although they got the desired resort correct, the date of check in was wrong.

I immedately called Interval and reported their mistake. They say that since my original week was already given away, they could not get it back nor could they guaranty that I could get the new resort for the dates I had requested. They agreed to put me on a "priority list" but that seems just to mean that I wait for something to happen; they are not taking any proactive measures.

I have called them to follow up several times; They have told me to stop calling them and just to "wait and see". They will not allow me to escalate this to anyone in their management organization. Marriott also says they cannot help.

I have suggested to each that since they partner with each other, the Marriott and Interval account managers must have the latitude to make it right. Neither organization is willing to fix the error -- although clearly it was Interval's mistake.

I have lost my home resort week and cannot check in to the traded resort until after I have authorized occupancy. Although it is only one day different, it is not what I asked for and does not allow me to make early flight plans as there may be changes, all of which will cost me either in change fees or in loss on one day of useage.

Location: San Rafael, California

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Guest

Boo-***-Hoo!

Guest

sue the sobs

Guest

Common action Interval does....There is or was no priority list you would have to call in as often as possible to change if the week became available....see their request first option is automatic and it doesn't work by check in "Day". Its goes by Check-in "Week" which means if you asked for a Friday check-in and a unit came in for a Sunday check-in for that same week it will match.

Therefore you would have to call in almost everyday to see if a unit came in with your check-in date which is highly unlikely if its a High demand week or season. in most cases members like yourself would have to purchase an additional day or 2 from Marriott to adjust your check-in which means more points and/or More Money you will spend.

Guest

WOW! Wish I had read all this before I bought into Interval. Can we do a class action suit?

Guest

I am also disgusted with Interval International. I tried to deposit my week and make an exchange. Had much the same problem as LynneF

Guest

I am the poster of the original thread. I just returned from the week I had difficulty in booking.

About 3 months ago, Interval finally confirmed the exact check-in date I wanted. It is now apparent to me that the lion's share of the blame in the delayed confirmation lies with Marriott. They are very slow to release available dates for trades through Interval รขโ‚ฌโ€œ even for Marriott owners.

When we got to the resort (we traded Maui for Ko Olina)we found that not only was the resort not full, the pool-side chitchat revealed that many guests had booked "hotel nights". In fact, I had no trouble at all booking an additional night at that property directly with Marriott using points.

Even during a prime holiday week, there was availability, but clearly, Marriott does not want to release capacity to Interval, even for owners who, as another poster states, pay huge fees.

I do not have any issue with the properties. Marriott resorts have great amenities and are very high end. We were treated like "owners" not "traders" and enjoyed it (although Maui is best as the saying goes), but the process to get there was entirely flawed. The ability to trade is one of the selling points, but obviously, their ultimate goal is to รขโ‚ฌล“encourageรขโ‚ฌย outright purchase at additional Marriott resorts.

Guest

We spent 7.5 hours listening to their "speil" Never were we we told that thee were extra fees involved. Never were we told that it was such a hassle--I spent 1 hour trying to exchange our week.m Only to be be told that if they were't available, we had no vacation =next year.

I believe Marriott is a shame, bilking their owners out of extra money whenever they can. We own our week free and clear and they thave the neverve to tell us and when the exchange we want will be available.

$26,000 and they tell us what we can and can't do. Will iunload this albaross as soon as we can.

Guest

I too concur with the comments above. Our experiences with Interval have been awful.

Marriott forces us to use Interval to trade even for Marriott and pay additional fees that we should not have to pay in order to go to other Marriott properties. We already pay large annual maintenance fees with our home resort (thousands of dollars) - this seems to be double dipping. When there is a problem or concern Interval always uses the excuse that they cannot do anything - Marriott must make any changes, yet Marriott says the same thing - that it must go through Interval. Seems to me that the Marriott customer is being "played" - take more fees and get no real benefit that Marriott should otherwise be providing its own owners at no additional charge (you are already Marriott owners!).

Moreover, Marriott has been an investor in Interval, which makes them related collusive parties to fee gouging.

RCI faced a class action lawsuit over similar deceptive practices. Consumers beware!

Guest

I concur with the comments above. Our experiences with Interval have been awful.

Marriott forces us to use Interval to trade even for Marriott and pay additional fees that we should not have to pay in order to go to other Marriott properties. We already pay large annual maintenance fees with our home resort (thousands of dollars) - this seems to be double dipping. When there is a problem or concern Interval always uses the excuse that they cannot do anything - Marriott must make any changes, yet Marriott says the same thing - that it must go through Interval. Seems to me that the Marriott customer is being "played" - take more fees and get no real benefit that Marriott should otherwise be providing its own owners at no additional charge (you are already Marriott owners!).

Moreover, Marriott has been an investor in Interval, which makes them related collusive parties to fee gouging.

RCI faced a class action lawsuit over similar deceptive practices. Consumers beware!

Guest

We had a unit booked with Interval and the Marriott booking agent located there at Interval office had a

request for someone more important and she said "someone called & cancelled" so we had to reschedule at another location further down road from Vail - this is just one of several grips

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