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  • Customers like
    • Past resort vacations4
    • what they advertised2
    • What they advertised to be true1
  • Customers don't like
    • Fraudulent promises not fulfilled12
    • Customer service7
    • No trading availability4

  • Jul 17
  • Hotels and Resorts
  • Sacramento, California
  • Interval International Membership
  • 2
  • 2
  • 276
  • REVIEW RATING 4/5

My wife and I joined Welk resorts in June of 2015. In July we finally got our II membership number and immediately started looking into a free week and upgrade from Welk Resorts. Being very excited to go somewhere very nice we contacted II to make a reservation. First we tried to go to Hawaii. II had nothing at all. I will give it to them that wanting to go in October might be unheard of. We then... Read more

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  • Jul 16
  • Hotels and Resorts
  • Queenstown, Otago
  • Interval International Vacation Exchange Network
  • 88
  • REVIEW RATING 4/5

We submitted a request to get a reservation in New Zealand and after 18 months they could not get it done. They said they did not have the inventory to get the reservation. That doesn't work. That is poor management techniques. When we called with Green American Dollars we had no problem getting a reservation. So, I cancelled our request with Interval and paid for it with American Dollars. ... Read more

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Resolved

  • Jul 16
  • Hotels and Resorts
  • Millville, New Jersey
  • Wheelchair Accessible Amenities
  • 1
  • 1
  • 55
  • REVIEW RATING 5/5

I reserved a wheelchair accessible 2 bedroom condo at Kahana Villa Resorts in Maui, HI, over a year ago through our timeshare rep at Interval International. Now, six weeks prior to our trip, I discovered this resort is in violation of ADA laws and does not offer any accessible unit! I have been on the phone with II every day for seven days, and they tell us there seems to be nothing... Read more

Was this review helpful? 0 1

  • Jul 09
  • Hotels and Resorts
  • Columbus, Ohio
  • Interval International Membership
  • 253
  • REVIEW RATING 4/5

We needed to bank one of our weeks, because we weren't going to use it. We had to join Interval to do that and paid $189. We couldn't use it the following year-so we had to renew our membership at $89. Then when we wanted to use it, there was nothing available AND we would have to pay $189 to withdraw it. All told-this has cost us $1,000. That includes the maintenance fees, plus II's fees. ... Read more

Was this review helpful? 0 0

  • Jul 08
  • Hotels and Resorts
  • Carvoeiro, Carvoeiro
  • Interval International Vacation Exchange Network
  • 140
  • REVIEW RATING 4/5

I have just spent 2 weeks with my daughter & husband at Ponta Grande Carvoeiro Lagoa Portugal this was an exchange as she is Club La Costa member and i am a Diamond Resorts member.The apartment was outdated things did not work the plug in the wash basin in the bathroom did not lock down so you could not fill the bowl with water their solution was to remove the plug altogether so the water... Read more

Was this review helpful? 1 0

  • Jun 26
  • Hotels and Resorts
  • Companion Ticket
  • 202
  • REVIEW RATING 5/5

Your companion ticket offer is a scam. I have tried to use is many times. Each time I look for flights the cost for the 1st person on the companion booking is TWICE the amount that I can purchased two tickets for from the airlines directly. This is one of the worst marketing ploys I have ever seen. I see NO value in having a Platinum membership. What a disappointment. I will certainly be telling... Read more

Was this review helpful? 4 1

  • Jun 22
  • Real Estate
  • Phoenix, Arizona
  • Vacation Exchange
  • 1
  • 1
  • 354
  • REVIEW RATING 5/5

I requested a resort for exchange months ago. There is none available. When will a resort come available. What is interesting the getaways are more available than the exchanges. The prices of getaways are increasing beyond reach and no availability on exchanges. The fact is so blatant that it's frustrating even trying to use my weeks. I hear the frustrations from many people. You are not... Read more

Was this review helpful? 4 2

  • Jun 20
  • Hotels and Resorts
  • Timeshare
  • 249
  • REVIEW RATING 5/5

ive been an interval member since 2008. first year or two exchanging was okay, but their resort list decreased dramatically after 2008 "real estate" crash. my overall experience in the past 5-7 years, always very hard to find anything i want. all the "high" season weeks are never available for me to exchange. makes me wonder why i even join interval exchange for a fee. will discontinue my... Read more

Was this review helpful? 3 1

Resolved

  • Jun 18
  • Hotels and Resorts
  • Brampton, Ontario
  • Vacation Booking
  • 1
  • 1
  • 189
  • REVIEW RATING 5/5

Can't explain to me the difference between a studio unit and a hotel unit saying that they were both the same. I tried explaining to her that I didn't book a hotel unit and I want a studio unit. Customer service is *** couldn't care less for me or future customers. I was willing to pay more, too bad was the attitude I got even thou I'm within my 48 hours of booking. Like I said poor customer... Read more

Was this review helpful? 2 1

  • Jun 16
  • Hotels and Resorts
  • Blairsville, Pennsylvania
  • Condo Reservation
  • 237
  • REVIEW RATING 5/5

I booked a getaway condo for my son and his family . I booked a two bedroom near Disneyworld. There were seven people in his party. I asked what size beds was in condo. She told master had a king, and second bedroom had two FULL beds! To my surprise, the second bedroom had two TWIN beds!!!! I even asked her twice and wrote it down!!!! Seems she wanted to make the sale!!! Also, when I paid extra... Read more

Was this review helpful? 3 0

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