Interval International
A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.
Interval International Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Interval International has 1.7 star rating based on 182 customer reviews. Consumers are mostly dissatisfied.
57% of users would likely recommend Interval International to a friend or colleague.
- Rating Distribution
Pros: Past resort vacations, Resort was beautiful, Customer service manager.
Cons: Customer service, Fraudulent promises not fulfilled, Poor customer service.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Interval International has 1.7 star rating based on 182 customer reviews. Consumers are mostly dissatisfied.
57% of users would likely recommend Interval International to a friend or colleague.
- Rating Distribution
Pros: Past resort vacations, Resort was beautiful, Customer service manager.
Cons: Customer service, Fraudulent promises not fulfilled, Poor customer service.Recent recommendations regarding this business are as follows: "Avoid Interval International at all costs.", "Look for alternative timeshares or sell what you have for cash", "Avoid them or expect sneaky results and costs", "If your timeshare or resort uses Interval International as their exchange service - get out!", "Just don't.".
Most users ask Interval International for the refund as a solution to their issues.
Consumers are not pleased with Exchange, Refund and Cancellation Policy and Customer service. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Interval International Reviews
"Great satisfaction"
Exchanged dates and that was accomplished not much else to say. Now your making this to hard to evaluate you forget it. If you want someone to rate you take...
"Very Poor Customer Relations and Protecting Customers from Resort Mis-Management"
We had a two bedroom resort reservation with some guests to stay at Grand Lux at Vedanta Nuevo Vallarta. For medical reasons, we were not allowed across the...
Pasadena, California
Very Poor Customer Relations and Protecting Customers from Resort Mis-Management
We had a two bedroom resort reservation with some guests to stay at Grand Lux at Vedanta Nuevo Vallarta. For medical reasons, we were not allowed across the boarder, but the resort said we could add our friends to the reservation and they could check in.
Interval International refused to add them to the reservation, and thus the resort charged our guests $2600 for ONE NIGHT. When I pointed this out to Interval International that the resort was already paid for by Interval through my Exchange, and that our friends were charged for the same room, Interval did nothing.
They did not care that long time Interval members and their guests were charged twice for the same room by this resort or the circumstances behind it. Horrible!!!
User's recommendation: Avoid Interval International at all costs.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Why would I want to pay a membership fee before I knew what I would get for that?
As others have found Interval is bordering on being a scam. I am told they have other locations I can trade my top of the line timeshare for, but I am not able to determine if they are open to trade or what conditions and restrictions there are, without paying a $99 fee up front.
They also do not have a complaint department and that speaks volumes right there.
Where else do you need to pay $99 (US) just to be able to look through their web page...I can only believe it is because their system is a pile of S&&T and they want their money up front before you find that out. Bait and switch..not really but a scam for sure.
- Just to understand their system
- Have to pay
Preferred solution: Should provide free memberships so we can explore the site and only charge fees if we use their services.
User's recommendation: Avoid them or expect sneaky results and costs
Hi, please email us with your membership information and contact number, so that a senior member of our customer service team can contact you as soon as possible. Thank you.
Replying to
Saitama, Saitama
Terrible website experience
User's recommendation: Look for alternative timeshares or sell what you have for cash
Hi, please email us with your membership information and contact number, so that a senior member of our customer service team can contact you as soon as possible. Thank you.
At the hotel they don't have my reservation
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Columbia, Missouri
Interval Intl rep hung up on me
First - their phone # is not listed on the member site, so had to go online to find a customer service #. Was transferred 3 times and had to give same info this 3 times to 3 different reps.
Second - in order to even be able to do an availability search I either have to bank my week as an exchange or use a certificate from a prior banked week.
However, if I do that and then there isn't a resort available in the location and timeframe I want to travel, my week remains banked -- I don't want to bank it unless I know what I'm looking for is available. Ridiculous that you can't first search for availability at a destination within a timeframe before committing your week for exchange or a certificate for usage.
Third - when I started asking why either they or I couldn't perform a search first without having to bank my week or commit usage of a certificate and mentioned that with our RCI member site I can perform a search first before committing to bank one of our weeks the rep hung up on me!
User's recommendation: If your timeshare or resort uses Interval International as their exchange service - get out!!
Hi, we regret to hear the experience you had with one of our customer service representatives. We strive to provide our members with the best vacation memories and consistently work with our team to enhance the customer experience.
We'd like to hear more of your feedback to help rectify this matter.
Please email us with your membership information and contact number, so that a senior member of our customer service team can contact you as soon as possible. Thank you.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Looking for the rewards points requested in November
Preferred solution: The results of the points trade for this year
Hi David, please email us with your membership information and contact number, so that a senior member of our customer service team can contact you as soon as possible. Thank you.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Non stop calls
NCall this company several times telling them to take me off their call list repeatedly I have never traveled I have never owned property. I have never owned a timeshare.
They wont listen. Its the same person over and over time and time again daily calling me saying that theres important updates and ICall this company several times telling them to take me off there call list repeatedly I have never traveled I have never owned property. I have never owned a timeshare.
They wont listen. Its the same person over and over time and time again daily calling me saying that theres important updates and I need to contact them over my timeshare!!!
LEAVE ME ALONE I DONT OWN A TIME SHARE
- Harass you nonstop
Preferred solution: Apology
User's recommendation: No no no
আম তক আমর পরচয দত চই আম তর পরচয জনত চই স ক আমক খব বরকত করছ google ক পর তর পরচয আমক দত আম দখত চই স ক আমর পরত তর কসর এত আগরহ আম তক আমর কন অধকর দত চই ন
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
South Miami, Florida
Rented 2 units booked, left stranded
Salome(sp) is the worst that Interval has to offer. She was not only condescending, she told me a run down property would be more in my budget after taking 2 units booked in July, 2 days before arrival!
She transferred me to the "escalated" line on hold for an hour, got Diego and placed on hold again to research and transferred back to Salome.
What type of racket is this??
She gave me the escalated line number. Turned out to be the gift card line.
Interval, I want my $2700 back, save the canned apology.
- Salome and the poor customer service
Preferred solution: Full refund
User's recommendation: Just don't.
Hi, we regret to hear the experience you had with one of our customer service representatives. We strive to provide our members with the best vacation memories and consistently work with our team to enhance the customer experience.
We'd like to hear more of your feedback to help rectify this matter.
Please email us with your membership information and contact number, so that a senior member of our customer service team can contact you as soon as possible. Thank you.
San Diego, California
This organization with paid membership has never provided the accommodations I have requested.
Hi, please email us with your membership information and contact number, so that a senior member of our customer service team can contact you as soon as possible. Thank you.
Held for 5 hours to never speak with customer service!
Preferred solution: Apology
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Poor customer service
- Selection
- Poor customer service
Preferred solution: Apology
User's recommendation: Don't be allowed to be handled disrestfullypectful
Hi, we regret to hear the experience you had with one of our customer service representatives. We strive to provide our members with the best vacation memories and consistently work with our team to enhance the customer experience.
We'd like to hear more of your feedback to help rectify this matter.
Please email us with your membership information and contact number, so that a senior member of our customer service team can contact you as soon as possible. Thank you.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Seattle, Washington
Bad customer service
User's recommendation: Don't be talked down to
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Can’t book vacation
Hard to rate or review when your hold time is forever. The website will not let me exchange.
Ive been a member for 14 years never received bad service before. Im
- Getting help
Preferred solution: Someone to help me book a honeymoon for my niece.
User's recommendation: Purchase with caution
We cannot book a trip on Interval either! Specifically through Hotel Exchange due to calendar issues on the website that cannot be resolved at the moment.
Customer service tells us they cannot estimate when the issue will be rectified. It is so frustrating you put money into a timeshare and cannot use it as you wish.
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Lewes, Delaware
Never get a exchange
User's recommendation: Do not waste your time
Hello, thank you for sharing your feedback. We regret to hear of your experience. Please send us an email, with your membership information and contact number, so that a senior member of our customer service team can connect with you as soon as possible.
Oceanside, California
Interval Website Calendar Issues With Hotel Exchange
User's recommendation: No Recommendation
Hello, we regret to hear of your experience and would like to hear more of your feedback to help rectify this matter. Please send us an email to connect@***.com, with your membership information and contact number so that our team can investigate the issue. Thank you.
Toledo, Washington
I cannot talk with a person about my pending request. I have called several different numbers and keep getting disconnected
Hi Lavell, we would like to hear more about your experience to determine if we can assist. Please send us an email to connect@intervalintl.com, with your membership information and contact number so that a member of our customer service team can connect with you as soon as possible. Thank you.
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Hi, thank you for sharing your feedback. We regret to hear of your experience and would like to hear more of your feedback to help rectify this matter. Please email us with your membership information and contact number, so that a senior member of our customer service team can contact you as soon as possible.