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  • Customers like
    • Past resort vacations 5
    • what they advertised 2
    • What they advertised to be true 1
  • Customers don't like
    • Fraudulent promises not fulfilled 17
    • Customer service 8
    • No trading availability 6

I have been a loyal timeshare owner with interval international for years! Spending thousands of dollars. It was great. Every year more was taken away! There is the exchange and then the getaway! The understanding was everything gets dumped into exchange and left overs go to get aways ! Now they are 2 different departments! I see my requests on a getaway?? Why when I have been waiting weeks for a... Read more

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I find the customer service reps horrible . They will not leave a message on an answering machine and will not leave an email message. We exchanged our ocean front property at the Marriott Ocean club for Florida and never got an exchange! Will never exchange with them again! If this is part of Marriott they should be ashamed ! Add comment

I am attempting to login and unable to. In attempting to receive help for password I get no answer on numerous phone numbers during hours of operation, sitting on hold for extreme amounts of time. The online help service is taking me in a giant circle with no help in retrieving my password, setting up a new password, or even speaking to a person. I am sitting totally in limbo unable to use the... Read more

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In 2013, I was asked by someone I considered a professional colleague and friend to do her a favor and fill a VP level role on a temporary basis at Interval International (Interval Leisure Group, INC., IILG) after at least 3 turnovers for the position within about a 6 month period. I did so with the expressed commitment the position would become permanent after the holidays and the conclusion of... Read more

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Its not your luck, its Intervals service. I've had them now for 4 years and they have not once provided the service that we pay for. Nothing is ever available anywhere we would like to go. Interestingly enough the last question we always get when we call them is, " If we would like to renew or upgrade our service with them". They have the balls to ask you this in the same breath that they tell... Read more

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I have been trying since November to get a directory. They always say the are being mailed! These phone calls take at least 15 minutes while they ask for my information and check my account. At the end of my most recent call Jan 14, 2016, I asked for the president or CEO's name and mailing address. This took another 15 minutes while he looked for the information. I actually became a member... Read more

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We traded a week with II for a specific 4.5 star resort - it was completed on the phone. When II sent us our certificate it was for the neighbouring sister resort which is only a 2 star resort, older and with fewer amenities and services. When we called back to correct the error, II of course told us they were sorry for the mistake but they would do nothing. They told us our option was to keep... Read more

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I have been an owner of a 3 bedroom, 5 star Marriott resort in Orlando FL since 1998. When we first purchased we never had any problem with trades and have visited some great resorts. I've noticed however that over the years the available inventory is lessened and the membership has increased. I can no longer trade for any resort I'd like to visit. I called to complain and the customer service... Read more

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Its a fraud. We wanted to change our time share because of incovenience at home and they do not refund your money nor Let you change it or postpone. It sucks! Add comment

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