Lorane Zna
map-marker Saitama, Saitama

Terrible website experience

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Website and system is slow or not working properly. At the time of this review their website isn't even working, with no notice of when the website will be functional again. The entire reservation and point system is also unclear and lacks simple explanation, requring members needing to call in, making the website useless. Lack of clarity leads to continual doubt of services and value of cost.
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User's recommendation: Look for alternative timeshares or sell what you have for cash

Alex H Ime

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Why would I want to pay a membership fee before I knew what I would get for that?

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As others have found Interval is bordering on being a scam. I am told they have other locations I can trade my top of the line timeshare for, but I am not able to determine if they are open to trade or what conditions and restrictions there are, without paying a $99 fee up front.

They also do not have a complaint department and that speaks volumes right there.

Where else do you need to pay $99 (US) just to be able to look through their web page...I can only believe it is because their system is a pile of S&&T and they want their money up front before you find that out. Bait and switch..not really but a scam for sure.

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Cons:
  • Have to pay
  • Just to understand their system

Preferred solution: Should provide free memberships so we can explore the site and only charge fees if we use their services.

User's recommendation: Avoid them or expect sneaky results and costs

2 comments
PatTaylor

Hi, please email us with your membership information and contact number, so that a senior member of our customer service team can contact you as soon as possible. Thank you.

Alex H Ime
reply icon Replying to comment of PatTaylor

That is the whole point. I have to pay for a membership before I get to understand what I get for that money.

I refuse to blindly pay up front, when I do not know what terms, restrictions or other "gotcha's" are in their system. Many have noted that a lot of the trades include hidden fees they were not aware of and have to be "found" or you get a big bill at the end of the holiday you were not aware of. Let me look through all your system and from there I can decide if it is worth paying for a membership or not. To that end, I will not buy a membership and therefore do not have one.

You should be giving away memberships for free and then charging for services provided, not the other way around. I am sure many have paid the membership only to later find they do not want to use your system.

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Joyce K Wcm

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Columbia, Missouri

Interval Intl rep hung up on me

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First - their phone # is not listed on the member site, so had to go online to find a customer service #. Was transferred 3 times and had to give same info this 3 times to 3 different reps.

Second - in order to even be able to do an availability search I either have to bank my week as an exchange or use a certificate from a prior banked week.

However, if I do that and then there isn't a resort available in the location and timeframe I want to travel, my week remains banked -- I don't want to bank it unless I know what I'm looking for is available. Ridiculous that you can't first search for availability at a destination within a timeframe before committing your week for exchange or a certificate for usage.

Third - when I started asking why either they or I couldn't perform a search first without having to bank my week or commit usage of a certificate and mentioned that with our RCI member site I can perform a search first before committing to bank one of our weeks the rep hung up on me!

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User's recommendation: If your timeshare or resort uses Interval International as their exchange service - get out!!

1 comment
PatTaylor

Hi, we regret to hear the experience you had with one of our customer service representatives. We strive to provide our members with the best vacation memories and consistently work with our team to enhance the customer experience.

We'd like to hear more of your feedback to help rectify this matter.

Please email us with your membership information and contact number, so that a senior member of our customer service team can contact you as soon as possible. Thank you.

David S Jtl

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Looking for the rewards points requested in November

No complaints Just want to know if the points for three weeks were applied I dont understand why I must elaborate. The prompt indicates that I must enter a certain number of symbols in order to process this request.
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Preferred solution: The results of the points trade for this year

1 comment
PatTaylor

Hi David, please email us with your membership information and contact number, so that a senior member of our customer service team can contact you as soon as possible. Thank you.

Sushine C

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Non stop calls

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Interval International - Non stop calls
Interval International - Non stop calls - Image 2

NCall this company several times telling them to take me off their call list repeatedly I have never traveled I have never owned property. I have never owned a timeshare.

They wont listen. Its the same person over and over time and time again daily calling me saying that theres important updates and ICall this company several times telling them to take me off there call list repeatedly I have never traveled I have never owned property. I have never owned a timeshare.

They wont listen. Its the same person over and over time and time again daily calling me saying that theres important updates and I need to contact them over my timeshare!!!

LEAVE ME ALONE I DONT OWN A TIME SHARE

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Cons:
  • Harass you nonstop

Preferred solution: Apology

User's recommendation: No no no

4 comments
Guest

আম তক আমর পরচয দত চই আম তর পরচয জনত চই স ক আমক খব বরকত করছ google ক পর তর পরচয আমক দত আম দখত চই স ক আমর পরত তর কসর এত আগরহ আম তক আমর কন অধকর দত চই ন

Sushine C
reply icon Replying to comment of Guest-2487566

Huh

PatTaylor

Hi, thank you for your feedback. Please be aware that Interval will never contact you to buy, rent or sell your vacation interest, deposited weeks, or Getaway weeks on your behalf.

Sushine C
reply icon Replying to comment of PatTaylor

Yes but I've never even herd this company till the calls started I'm still getting them at least 3x a week

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Jennifer B Iqq

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker South Miami, Florida

Rented 2 units booked, left stranded

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Salome(sp) is the worst that Interval has to offer. She was not only condescending, she told me a run down property would be more in my budget after taking 2 units booked in July, 2 days before arrival!

She transferred me to the "escalated" line on hold for an hour, got Diego and placed on hold again to research and transferred back to Salome.

What type of racket is this??

She gave me the escalated line number. Turned out to be the gift card line.

Interval, I want my $2700 back, save the canned apology.

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Loss:
$2700
Cons:
  • Salome and the poor customer service

Preferred solution: Full refund

User's recommendation: Just don't.

2 comments
PatTaylor

Hi, we regret to hear the experience you had with one of our customer service representatives. We strive to provide our members with the best vacation memories and consistently work with our team to enhance the customer experience.

We'd like to hear more of your feedback to help rectify this matter.

Please email us with your membership information and contact number, so that a senior member of our customer service team can contact you as soon as possible. Thank you.

Guest
reply icon Replying to comment of PatTaylor

Your response is canned, the response via email was call us back(and waste more of your vacation with us lying.) The solution, return my money and train your representatives in customer service, conflict resolution, integrity and honesty. They are lacking.

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Anonymous
map-marker San Diego, California

This organization with paid membership has never provided the accommodations I have requested.

Pid membership, then paid an exchange fee tto use my membership for an exchange to a property in NYC in October. Today advised that the exchange is still pending. We have no lodging for our trip in NYC.
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1 comment
PatTaylor

Hi, please email us with your membership information and contact number, so that a senior member of our customer service team can contact you as soon as possible. Thank you.

Bradd Uue

Held for 5 hours to never speak with customer service!

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Just got out of the hospital after a lengthy stay from a heart attack and realized I needed to pay my Royal Resort Fees. Tried to pay online and couldnt ! Tried the scan option and wouldn't work. What disgusting customer service. I should have them pay me for my time. What are you guys thinking. When I called 5 hours ago I was caller number 7!!!
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Preferred solution: Apology

Georgina G Mte

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Poor customer service

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Talked to Diego at customer service. He was short, talking down to me. Not answering questions, not listening to my problem. "That's the way it is. The system did that to you" I can deposit that week or not for you. Came across very dis respectfull and non caring. Not the way customer service is taught.
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Pros:
  • Selection
Cons:
  • Poor customer service

Preferred solution: Apology

User's recommendation: Don't be allowed to be handled disrestfullypectful

1 comment
PatTaylor

Hi, we regret to hear the experience you had with one of our customer service representatives. We strive to provide our members with the best vacation memories and consistently work with our team to enhance the customer experience.

We'd like to hear more of your feedback to help rectify this matter.

Please email us with your membership information and contact number, so that a senior member of our customer service team can contact you as soon as possible. Thank you.

Georgina G Mte

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Seattle, Washington

Bad customer service

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Talked to Diego 9,26,23. He was short , flippant to my questions, not listening. Needs customer service training
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User's recommendation: Don't be talked down to

Dawna B Hml

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Can’t book vacation

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Hard to rate or review when your hold time is forever. The website will not let me exchange.

Ive been a member for 14 years never received bad service before. Im

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Cons:
  • Getting help

Preferred solution: Someone to help me book a honeymoon for my niece.

User's recommendation: Purchase with caution

4 comments
Guest

We cannot book a trip on Interval either! Specifically through Hotel Exchange due to calendar issues on the website that cannot be resolved at the moment.

Customer service tells us they cannot estimate when the issue will be rectified. It is so frustrating you put money into a timeshare and cannot use it as you wish.

Guest

We cannot book a trip on Interval either! Specifically through Hotel Exchange due to calendar issues on the website that cannot be resolved at the moment.

Customer service tells us they cannot estimate when the issue will be rectified. It is so frustrating you put money into a timeshare and cannot use it as you wish.

Guest

We cannot book a trip on Interval either! Specifically through Hotel Exchange due to calendar issues on the website that cannot be resolved at the moment.

Customer service tells us they cannot estimate when the issue will be rectified. It is so frustrating you put money into a timeshare and cannot use it as you wish.

PatTaylor

Hi Dawna, thank you for sharing your feedback with us. We regret to hear the experience you had with long on-hold times.

Please email us at connect@***.com, with your membership information and contact number so that a member of our customer service team can connect with you as soon as possible. Thank you.

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Meshelle Yig
map-marker Lewes, Delaware

Never get a exchange

They never have an exchange for me in the past 10 years. What a waste of my time it does not matter where I ask to exchange. Never available you need to give them a credit card to try to help u down the road if someone cancels their time. But u can call the proctor BUY the week u want
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User's recommendation: Do not waste your time

1 comment
PatTaylor

Hello, thank you for sharing your feedback. We regret to hear of your experience. Please send us an email, with your membership information and contact number, so that a senior member of our customer service team can connect with you as soon as possible.

Anonymous
map-marker Oceanside, California

Interval Website Calendar Issues With Hotel Exchange

It is beyond frustrating that we deposited our points to Interval to use with the Hotel Exchange, and we cannot make an exchange since the website has been "having calendar issues." There is no estimation of when this problem will be rectified according to customer service. In the meantime... we put our vacation on hold?!!
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User's recommendation: No Recommendation

1 comment
PatTaylor

Hello, we regret to hear of your experience and would like to hear more of your feedback to help rectify this matter. Please send us an email to connect@***.com, with your membership information and contact number so that our team can investigate the issue. Thank you.

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Lavell Vie
map-marker Toledo, Washington

I cannot talk with a person about my pending request. I have called several different numbers and keep getting disconnected

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My home resort is Sands of Kahana , I have been a member since 2008. I deposited my weeks on 2021, because of Covid. I rebooked a request in July 2022 for my home resort. Im supposed to arrive June 11. Still have not heard anything. I think they are over booking. Very disappointed. I am going to tell everyone about this company never had this problem before will put up on Facebook, instagram and in the Maui paper
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1 comment
PatTaylor

Hi Lavell, we would like to hear more about your experience to determine if we can assist. Please send us an email to connect@intervalintl.com, with your membership information and contact number so that a member of our customer service team can connect with you as soon as possible. Thank you.

Kathleene Hhq

Great satisfaction

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Exchanged dates and that was accomplished not much else to say. Now your making this to hard to evaluate you forget it. If you want someone to rate you take this box down or I wont rate again
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Australia Mii
map-marker Loveland, Ohio

Membership question

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Marilyn was amazing and answered all my questions. She was so thorough! I feel like all of my questions were answered
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