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  • Customers like
    • Past resort vacations 5
    • what they advertised 2
    • What they advertised to be true 1
  • Customers don't like
    • Fraudulent promises not fulfilled 18
    • Customer service 9
    • No trading availability 7

Upset with Interval international timeshare exchange. Took out the insurance for possible need to cancel and rebook. When I needed to use it was told I has 2years to rebook. Not true. I lost $175 exchange fee plus $49 insurance cost plus my $650 maintenance fee because of a detail they forgot to tell me on the phone. You need to rebook before the week you cancelled!!!!! BEWARE. Add comment

Just had the misfortune to listen to some of the sales patter when on holiday at costa teguise in lanzerote. They got unpleasant when I made it clear I would not be sighning anything on the day calling me *** and narrow minded. Do yourself a favour and stay well away from this appauling company. Add comment

This company has poor choices for vacations, and will not work with you if you have to cancel due to any type of emergency, even if you have travel insurance with their partner. The two of them bounce you back and forth, and you lose all your money. What a scam. Add comment

Exchanged to Bay Gardens St Lucia. We were surprised to see it on as exchange and no all inclusive sign next to resort like it is when it's posted as getaway. So we thought foolishly we got lucky and grabbed it, our first mistake. The resort had no reservation for us and decided to charge us over $2000 for meal plan? Or Getaway? We are still investigating but one thing for sure II has probably scammed us out of over $ 2000 they cannot be trusted, and yes they used our week. We checked on the website at first we thought they messed up and put... Read more

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This company should be closed down for ripping off consumers as they steal not only from their customers but also from those who are not in their market ~ they find credit card numbers, bank accounts, etc and sign people up who do not even have a time share and even place fraudulent liens on homes and property ~ close them down now ~ really you should close them down now to keep them from stealing from others, including you out there reading this post. This company should not be allowed to exist as they make it a daily practice to rip off the... Read more

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This request was finally filled, but was filled incorrectly on the date. Very disappointed with Points with II. We have called them repeatedly and nothing. Our call today was really disappointing. They told us it had been filled. However, in checking it out, they filled it to the wrong date. We had to cancel this long term request. Not Happy!!!! We have previously used their system and it worked but this time it sure did not work for us. We found using the II system very UN-User friendly. It was very difficult to navigate... Read more

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We own several weeks through Starwood and have traded them in to interval in years past to get more diverse locations for some of our family trips. The quality was always lower but there were a lot of options. Over the past couple of years we have found that we can almost never find availability literally anywhere during normal travel seasons. We have put high value weeks into intervals inventory and are sitting unable to book anything at all for this summer or next summer. With two years to use your week, you have to go on the waiting... Read more

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I have a confirmation for exchange that I received via email from II. II canceled the exchange. I contacted them because we have airfare booked already and they said there is nothing they can do about their mistake. They also said there are no other units available to exchange to and we're responsible for the necessary airfare changes and associated fees! Why should it be my responsibility to pay the $400 that will now be charged from the airline for a mistake that they made? Completely unethical and they have not resolved the situation. ... Read more

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We bought a Tesoro Resort package in FULL! Boy, that was ***. We received our member # in 30 days only to find out that we couldn't book our 2-3 days vacation. We told them that we could only use 2-3 days vs. full weeks because of our employment. They said no problem, use the LifeStyle program. That is just another name for Expedia/ I offered to just give them $500 and refund the difference ($8,820) but they are just giving me the runaround. I'm also willing to fly back down there and talk to Mr. Jerry and give him more than... Read more

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They are fast at sending emails and taking money but one hand does not know what the other is doing. Try to get the right phone number then talk to someone and get a straight answer. Try to get a simple PIN # that you just paid for and be told it takes 60 days! In today's world of technology that is completely unacceptable. They took my money 8Mar and sent a welcome packet via mail (24Mar still no package) but sent an email telling me to register BUT you cant register until you get the numbers which will take at least 60 days. So you pay for... Read more

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