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1.6 Based on 58 reviews
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  • Customers like
    • Past resort vacations 5
    • what they advertised 2
    • What they advertised to be true 1
  • Customers don't like
    • Fraudulent promises not fulfilled 18
    • Customer service 10
    • No trading availability 8
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We purchased a getaway to Westgate Lakes Resort in Orlando. We had so many problems with the unit that we are disappointed with our stay. Upon checkin, the safe didn't work, someone had to come and fix that. The ice maker didn't work in the fridge, it took 4 times for someone to get it to work and it still isn't working the way it should. The dishwasher was broken, it took someone 2 times to come fix it. They had to replace the DVD player. ... Read more

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First, you rarely get what you request and wait forever and then vacation time gone by and you're still sitting at home. Seems like an illegal monopoly when Marriott does' give the option to use other time Share companies. Hmmm. I also think Marriott should look into how it is ruining their reputation as well. I asked interval a year in advance to find a week for any time from Jan, Feb, March, April at 3 different marriottos in Maui. Plenty... Read more

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My husband and I were tricked into liatening to their presentation by promising us $500 in free slot play, a free show in planet hollywood,and a few other deals. The $500 was actually a promo slot were you had a chance to win free money. We ended up winning a free photo in front of one milllion dollars. ( unbelievable ) a waste of time!!!!! To top it off, they brought us to thr presentation and didnt even take us back where they picked us up... Read more

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They were unable to fulfill our 2016 request despite putting it in almost a year in advance and giving them a holiday week in Aruba. Called to book that same unit for 2017, customer service was rude and looking to now charge another $198 ON TOP of what we already pay for. They changed their policy in July of 2016, was not notified in any way and will not grandfather us in. They got to use our unit without the fee. Doesn't seem fair. Money... Read more

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I hold a Club Interval Gold membership (points) with II. Last year at an owner update I was offered and application for an II Visa. The hook was that you can redeem rewards points to cover you membership fees. It says that today on their website offer for the card I have. What they do not tell you is that CIG memberships are not part of the rewards. Very few people at customer service are even aware of how the program works and that CIG... Read more

Was this review helpful? 3 0

For 3 years, attempted a exchange. Have prime Marriott in Orlando, pretty bankable. Just wanted to get to a decent US location like South Carolina, or Vail, or Park City. Prime season choices don't come up unless you get the booking 6 months to a year early. Want peak season winter for a ski resort - forgetaboutit. Places like Hilton Head never come up - ever. They tease you with a new South Beach or Manhattan time share, and I pay for... Read more

Was this review helpful? 1 0

My in laws gave us a week of their timeshare. We thought that if we liked it, we could buy one. OMG every single call was handled by extremely inefficient people. At every turn we were charged *** fees and finally we arrived at the resort and our name wasn't there (but they charged us $60 to change the reservation from my mother in law to our name). It's not fair to start a vacation like this! Please DO NOT get involved with this company. They... Read more

Was this review helpful? 2 0

i deposited my 2016 week on 2015 after paying my maintainance. when i checked back this year, i noticed my 2016 week was not able to be traced. i spoke with shawnee river supervisors and claimed that my 2016 was never deposited but my questioned is how come it couldn't be traced through interval international. i feel like no one should assume that it was never deposited since interval international could not even find my 2016 week anywhere. i... Read more

Was this review helpful? 1 1

1 week exchange at Mayan Palace, Riviera Mayan, Playa Del Carmen, Mexico. Beautiful resort, food great, people nice with 5 hotels. But Interval stuck us in the dump of the resort and continue to rip off members with rundown properties. Midget TVs with heads cutoff, shower head coming out of wall, air conditioner rattling, and above all mold smell permeating the room which made my wife ill after we got home. And the rep pestered us twice to... Read more

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