Interval International
Interval International Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Interval International has 1.7 star rating based on 181 customer reviews. Consumers are mostly dissatisfied.
57% of users would likely recommend Interval International to a friend or colleague.
- Rating Distribution
Pros: Past resort vacations, Resort was beautiful, Customer service manager.
Cons: Customer service, Fraudulent promises not fulfilled, Poor customer service.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Interval International has 1.7 star rating based on 181 customer reviews. Consumers are mostly dissatisfied.
57% of users would likely recommend Interval International to a friend or colleague.
- Rating Distribution
Pros: Past resort vacations, Resort was beautiful, Customer service manager.
Cons: Customer service, Fraudulent promises not fulfilled, Poor customer service.Recent recommendations regarding this business are as follows: "Look for alternative timeshares or sell what you have for cash", "Avoid them or expect sneaky results and costs", "If your timeshare or resort uses Interval International as their exchange service - get out!", "Just don't.", "Do not waste your time".
Most users ask Interval International for the refund as a solution to their issues.
Review authors value the most Number of Destinations. Consumers are not pleased with Exchange, Refund and Cancellation Policy and Customer service. The price level of this organization is high according to consumer reviews.
Media from reviews
Terrible website experience
User's recommendation: Look for alternative timeshares or sell what you have for cash
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWhy would I want to pay a membership fee before I knew what I would get for that?
As others have found Interval is bordering on being a scam. I am told they have other locations I can trade my top of the line timeshare for, but I am not able to determine if they are open to trade or what conditions and restrictions there are, without paying a $99 fee up front.
They also do not have a complaint department and that speaks volumes right there.
Where else do you need to pay $99 (US) just to be able to look through their web page...I can only believe it is because their system is a pile of S&&T and they want their money up front before you find that out. Bait and switch..not really but a scam for sure.
- Have to pay
- Just to understand their system
Preferred solution: Should provide free memberships so we can explore the site and only charge fees if we use their services.
User's recommendation: Avoid them or expect sneaky results and costs
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Columbia, MissouriInterval Intl rep hung up on me
First - their phone # is not listed on the member site, so had to go online to find a customer service #. Was transferred 3 times and had to give same info this 3 times to 3 different reps.
Second - in order to even be able to do an availability search I either have to bank my week as an exchange or use a certificate from a prior banked week.
However, if I do that and then there isn't a resort available in the location and timeframe I want to travel, my week remains banked -- I don't want to bank it unless I know what I'm looking for is available. Ridiculous that you can't first search for availability at a destination within a timeframe before committing your week for exchange or a certificate for usage.
Third - when I started asking why either they or I couldn't perform a search first without having to bank my week or commit usage of a certificate and mentioned that with our RCI member site I can perform a search first before committing to bank one of our weeks the rep hung up on me!
User's recommendation: If your timeshare or resort uses Interval International as their exchange service - get out!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerLooking for the rewards points requested in November
Preferred solution: The results of the points trade for this year
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNon stop calls
NCall this company several times telling them to take me off their call list repeatedly I have never traveled I have never owned property. I have never owned a timeshare.
They wont listen. Its the same person over and over time and time again daily calling me saying that theres important updates and ICall this company several times telling them to take me off there call list repeatedly I have never traveled I have never owned property. I have never owned a timeshare.
They wont listen. Its the same person over and over time and time again daily calling me saying that theres important updates and I need to contact them over my timeshare!!!
LEAVE ME ALONE I DONT OWN A TIME SHARE
- Harass you nonstop
Preferred solution: Apology
User's recommendation: No no no
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | South Miami, FloridaRented 2 units booked, left stranded
Salome(sp) is the worst that Interval has to offer. She was not only condescending, she told me a run down property would be more in my budget after taking 2 units booked in July, 2 days before arrival!
She transferred me to the "escalated" line on hold for an hour, got Diego and placed on hold again to research and transferred back to Salome.
What type of racket is this??
She gave me the escalated line number. Turned out to be the gift card line.
Interval, I want my $2700 back, save the canned apology.
- Salome and the poor customer service
Preferred solution: Full refund
User's recommendation: Just don't.
This organization with paid membership has never provided the accommodations I have requested.
Held for 5 hours to never speak with customer service!
Preferred solution: Apology
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPoor customer service
- Selection
- Poor customer service
Preferred solution: Apology
User's recommendation: Don't be allowed to be handled disrestfullypectful
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Seattle, WashingtonBad customer service
User's recommendation: Don't be talked down to
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCan’t book vacation
Hard to rate or review when your hold time is forever. The website will not let me exchange.
Ive been a member for 14 years never received bad service before. Im
- Getting help
Preferred solution: Someone to help me book a honeymoon for my niece.
User's recommendation: Purchase with caution
Never get a exchange
User's recommendation: Do not waste your time
Interval Website Calendar Issues With Hotel Exchange
User's recommendation: No Recommendation
Travel Agencies Expert Talks
I cannot talk with a person about my pending request. I have called several different numbers and keep getting disconnected
Great satisfaction
Membership question
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Hi, please email us with your membership information and contact number, so that a senior member of our customer service team can contact you as soon as possible. Thank you.
That is the whole point. I have to pay for a membership before I get to understand what I get for that money.
I refuse to blindly pay up front, when I do not know what terms, restrictions or other "gotcha's" are in their system. Many have noted that a lot of the trades include hidden fees they were not aware of and have to be "found" or you get a big bill at the end of the holiday you were not aware of. Let me look through all your system and from there I can decide if it is worth paying for a membership or not. To that end, I will not buy a membership and therefore do not have one.
You should be giving away memberships for free and then charging for services provided, not the other way around. I am sure many have paid the membership only to later find they do not want to use your system.