3.1
  • Customer service manager1 votes
  • Manager taking full responsibilty1 votes
  • No email response1 votes
  • Fraudulent promises not fulfilled1 votes
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  • Dec 03
  • Hotels and Resorts
  • Indio, California
  • Timeshare Exchange
  • 2
  • 2
  • 453
  • REVIEW RATING 5/5

We had to cancel a scheduled week at our regular timeshare in Cabo San Lucas, and were told that we could pay the maintenance fee to Interval International and receive a week at one of numerous great resorts all over the world. Like others on this website, we have had no cooperation at all from Interval in getting another booking. The certificate is due to expire this February, and we wanted to... Read more

Was this review helpful? 3 4

  • Nov 25
  • Hotels and Resorts
  • Nashville, Tennessee
  • Positive Experience
  • 1
  • 1
  • 324
  • REVIEW RATING 5/5

This is a follow up to my previous note concerning my dissatisfaction with the Customer Service Interval International handling of my paid for "Getaway" reservations to Dreams Los Cabos/Casa Dorada Cabo Real which is closed past my travel dates for reconstruction following the Hurricane Odile damage. Shortly following my post, early the next business day, I was contacted by a very efficient... Read more

Was this review helpful? 2 0

  • Nov 23
  • Travel Agencies
  • Nashville, Tennessee
  • Booking
  • 1
  • 1
  • 149
  • REVIEW RATING 5/5

I'm having the same issue with a booking through Interval International Cabo Dorado Cabo Real (which I uncovered, through much research, is Dreams Los Cabos Resort) for the week of Jan 5-Jan 12, 2015. Just last weekend Dreams Loas Cabos updated their reopening date change from Dec 20, 2014 to the now March, 2015. My booking along with another accommodation for the same week so friends could... Read more

Was this review helpful? 1 0

  • Nov 20
  • Hotels and Resorts
  • Interval Exchange Tracker
  • 429
  • REVIEW RATING 5/5

We received a call to come to a dinner to hear about all the opportunities interval could offer us. I had belonged to RCI but they could never give me my exchange unless it was 2 yrs in advance. Any way once we arrived they basically told us that our time share which is a 5 star 1 bedroom was worthless to exchange Butttt if we payed 98.00 a month until we reached 9,500.00 dollars it would... Read more

Was this review helpful? 2 0

  • Nov 17
  • Hotels and Resorts
  • Palm Desert, California
  • Hotel Accommodation
  • 1
  • 1
  • 172
  • REVIEW RATING 4/5

CHECK IN IS 6 MILES FROM RESORT...TOTALLY INCONVENIENT. OUR SAFE DOESN'T WORK....TOLD TO NOT USE IT AS THEY ARE HAVING PROBLEMS WITH ALL SAFES AND IF WE GET INTO THE SAFE WE MAY NOT BE ABLE TO RETRIEVE OUR TRAVEL DOCUMENTS WHEN IT'S TIME TO DEPART. WHAT?????? WE WANT TO INVITE GUESTS TO OUR CONDO AND NO ONE CAN GIVE US AN ANSWER AS TO HOW THEY CAN ACCESS THE GATE, UNLESS WE PERSONALLY WALK OUT... Read more

Was this review helpful? 0 0

  • Nov 12
  • Hotels and Resorts
  • Calgary, Alberta
  • Timeshare Program
  • 4
  • 4
  • 707
  • REVIEW RATING 5/5

No, I would not recommend you invest in either Interval International or RCI. We spent almost $10,000 per timeshare program - converting our resort to points so that we could swap all over the world. We were given this big pitch of how easy it is to swap and how much value we can get for the points but this is misleading and bogus. In both timeshare programs, we are seeing over and over again... Read more

Was this review helpful? 7 1

Since getting this terrible plan I have NEVER had success booking a property. I went so far as to ask when any available weekend would be available, ever, and was told nothing was available. What a joke!!! Add comment

  • Oct 19
  • Travel Agencies
  • Gros Islet, Gros-Islet
  • Resort Booking
  • 1
  • 1
  • 1385
  • REVIEW RATING 5/5

===============================================I had booked a vacation for my wife and me to Bay Gardens Inn in St. Lucia for Sept. 20th-27th. When we arrived we were told our reservation was cancelled. When I contacted II customer no service I was told that I cancelled it. here's the background: After I made the reservation, I received a letter from a Med.specialist saying that they wanted to... Read more

Was this review helpful? 6 1

  • Oct 15
  • Hotels and Resorts
  • Resort Refund
  • 1
  • 1
  • 401
  • REVIEW RATING 5/5

So, if your resort for an upcoming stay is closed because of the September hurricane, Interval will NOT refund your fee. They say they offer alternative accommodations, but will extract ANOTHER fee from you, if anything is available. If you want to wait til your resort is reopened, too bad. They won't let you use a certificate after its original expiry date, even if the resort you booked wont be ... Read more

Was this review helpful? 1 0

  • Oct 06
  • Hotels and Resorts
  • San Juan Capistrano, California
  • Vacation Dates Change
  • 736
  • REVIEW RATING 5/5

I also went through Interval for vacation in Cabo staying at Casa Dorada Medano Beach . I was told you did not take out Insurance so you get no refund .I told them I do not want a refund just change the dates ,they said no .So I called Casa Dorada and they told me to contact Interval. I have stayed at Casa Dorada for many years since they opened and spent thousands of dollars and also sent... Read more

Was this review helpful? 3 6

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