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  • Customers like
    • Past resort vacations4
    • what they advertised2
    • Condos nice1
  • Customers don't like
    • Fraudulent promises not fulfilled10
    • Customer service7
    • Less exchange more getaway cost4

  • Jun 26
  • Hotels and Resorts
  • Companion Ticket
  • 48
  • REVIEW RATING 4/5

Your companion ticket offer is a scam. I have tried to use is many times. Each time I look for flights the cost for the 1st person on the companion booking is TWICE the amount that I can purchased two tickets for from the airlines directly. This is one of the worst marketing ploys I have ever seen. I see NO value in having a Platinum membership. What a disappointment. I will certainly be telling... Read more

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  • Jun 22
  • Real Estate
  • Phoenix, Arizona
  • Vacation Exchange
  • 176
  • REVIEW RATING 5/5

I requested a resort for exchange months ago. There is none available. When will a resort come available. What is interesting the getaways are more available than the exchanges. The prices of getaways are increasing beyond reach and no availability on exchanges. The fact is so blatant that it's frustrating even trying to use my weeks. I hear the frustrations from many people. You are not... Read more

Was this review helpful? 2 0

  • Jun 20
  • Hotels and Resorts
  • Timeshare
  • 121
  • REVIEW RATING 4/5

ive been an interval member since 2008. first year or two exchanging was okay, but their resort list decreased dramatically after 2008 "real estate" crash. my overall experience in the past 5-7 years, always very hard to find anything i want. all the "high" season weeks are never available for me to exchange. makes me wonder why i even join interval exchange for a fee. will discontinue my... Read more

Was this review helpful? 1 0

Resolved

  • Jun 18
  • Hotels and Resorts
  • Brampton, Ontario
  • Vacation Booking
  • 1
  • 1
  • 104
  • REVIEW RATING 5/5

Can't explain to me the difference between a studio unit and a hotel unit saying that they were both the same. I tried explaining to her that I didn't book a hotel unit and I want a studio unit. Customer service is *** couldn't care less for me or future customers. I was willing to pay more, too bad was the attitude I got even thou I'm within my 48 hours of booking. Like I said poor customer... Read more

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  • Jun 16
  • Hotels and Resorts
  • Blairsville, Pennsylvania
  • Condo Reservation
  • 135
  • REVIEW RATING 4/5

I booked a getaway condo for my son and his family . I booked a two bedroom near Disneyworld. There were seven people in his party. I asked what size beds was in condo. She told master had a king, and second bedroom had two FULL beds! To my surprise, the second bedroom had two TWIN beds!!!! I even asked her twice and wrote it down!!!! Seems she wanted to make the sale!!! Also, when I paid extra... Read more

Was this review helpful? 2 0

  • Jun 13
  • Hotels and Resorts
  • Vacation Exchange
  • 136
  • REVIEW RATING 4/5

Having been an II member for 20 years I have found in the past 10+ years Intervals rating of hotels is a joke, their idea of a 5 star is substandard at best, especially outside of Continental U.S. I was fooled 2x. NEVER AGAIN. Their customer service is very nice until you have a problem and they are beyond rude. Exchange options are terrible. I am trying my hardest to get out of my timeshare... Read more

Was this review helpful? 1 0

  • Jun 08
  • Hotels and Resorts
  • Port Orange, Florida
  • Timeshare Exchange
  • 176
  • REVIEW RATING 5/5

Owners beware, when asking exchange some sales people over there will sign you up for an automatic yearly withdrawal from your credit card. Even though I was in process of dumping my timeshare these people claim that I signed up for this. So I said prove it and I was dumped on hold for 30 minutes and no one picked up. Sending an email is impossible because they screen them and if they don't like... Read more

Was this review helpful? 1 0

  • Jun 08
  • Hotels and Resorts
  • Manorville, New York
  • Timeshare Exchange
  • 108
  • REVIEW RATING 4/5

Interesting that I found a bill on my American Express for timeshare exchange that I don't own. Gave it back last year. After some research found that they have been billing me for the last 6 years. Now, my bookkeeper gets the bills and must have made a note to pay those bills back in 2009. I never authorized automatic billing, it must have been added by a zealous salesperson at II. I know it was... Read more

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  • Jun 07
  • Hotels and Resorts
  • Chicago, Illinois
  • Timeshare
  • 1
  • 1
  • 114
  • REVIEW RATING 4/5

I traded in a week from Marriotts Grand Vista in Orlando and received a dump in exchange in Myrtle Beach. I'm sure Interval will make good money off my Marriott Timeshare!! I also blame Marriott for being affiliated with such a fraudulent company. Both Interval and Marriott say too bad nothing we can do for you now! Unless of course I check out and take the family home then they would refund my... Read more

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  • Jun 05
  • Hotels and Resorts
  • March, Cambridgeshire
  • Hotel Booking
  • 212
  • REVIEW RATING 4/5

We put in a request last April swopping our Marriott week Europe to go to Marriott in Phuket this March having waited and waited with no weeks being available however, they where available on late breaks for the other Phuket Marriott timeshare we decided we could leave it no longer and in January ended up paying for a late break costing £545. As we deposited the week we requested all of March... Read more

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