2.2
  • I like what they advertised1 votes
  • Customer service manager1 votes
  • Manager taking full responsibilty1 votes
  • Fraudulent promises not fulfilled4 votes
  • No email response2 votes
  • Customer service2 votes
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  • Feb 24
  • Hotels and Resorts
  • Jasper, Georgia
  • Timeshare
  • 67
  • REVIEW RATING 4/5

I deposited 3 weeks from my home resort with Interval back on December 26th. I used 2 of the weeks for a cruise, however; when I went to book a week in Destin they told me I had no other weeks. Even after a conference call with my home resort who told them yes 3 weeks were deposited, they argued and said no. Now I can't get the resort I wanted, since I had to redeposit. Of course the answer from... Read more

Was this review helpful? 0 1

  • Feb 16
  • Hotels and Resorts
  • Bradford, Bradford
  • Vacation Booking
  • 238
  • REVIEW RATING 5/5

Even though we are totally flexible when we can travel, there is always a problem when trying to use an exchanged week. I find it incredible that the resorts we tried are always available to purchase as a getaway. Last year i tried several times to book an exchange and ended up booking a getaway which I then found cheaper on the resorts own website! How can that be! As members we are supposed... Read more

Was this review helpful? 7 1

  • Feb 09
  • Hotels and Resorts
  • Timeshare
  • 295
  • REVIEW RATING 5/5

If I had known when we bought our Starwood timeshare that Interval was so poor at fulfilling requests, we never would have purchased! Every time we have requested, we get NOTHING--"no availability!" I have thrown out the possibility of 6 or 8 different months, even, and nothing, again. We requested our home resort for Starwood two years in a row--to try to use our inventory, and even with that... Read more

Was this review helpful? 4 0

  • Jan 25
  • Hotels and Resorts
  • Toronto, Ontario
  • Bonus Week
  • 3
  • 3
  • 725
  • REVIEW RATING 5/5

Each year I received a bonus week from Interval International to travel somewhere with an expiry date of February the following year - they didn't let us know until December the year before - so we scrambled trying to find something on their exclusive list of places ... there were many places listed but when you clicked to see what was actually available - nothing was ever available but ... Read more

Was this review helpful? 12 1

  • Jan 21
  • Travel Agencies
  • Charlotte, North Carolina
  • Timeshare
  • 271
  • REVIEW RATING 5/5

Talked to at least 3 different people and was given different information about my available weeks and how they can be used/saved. I called to make a reservation and the "recording" said I would receive a call back within 24 hrs….That is not acceptable. I work and cannot just answer the phone at your convenience. If I miss the call where do I get placed on the call back list. Very... Read more

Was this review helpful? 2 1

  • Jan 20
  • Hotels and Resorts
  • Collegeville, Pennsylvania
  • Hotel Reservation
  • 323
  • REVIEW RATING 5/5

Have had interval since 2012 & never had an issue. This year I tried to put in a request & noticed I couldn't adjust my unit size. This is something we've always done. So I called & was on hold forever. Sent an email & my first response was "that's our policy. " Sent another email with proof (screenshots) showing that I did in the past. Was told this would take a multi... Read more

Was this review helpful? 1 0

  • Jan 17
  • Travel Agencies
  • Montpelier, Vermont
  • Exchange Vacation
  • 335
  • REVIEW RATING 5/5

I think we have all noticed that Interval International has really lost their trading power over the past few years. One thing they have done to try to improve their service is offer "E-Plus" retrade assurance so that if you need to change your dates you can. DON'T waste your time purchasing this product!!!! It sounds like it offers you flexibility, but if they send you your confirmation within... Read more

Was this review helpful? 3 0

  • Jan 14
  • Hotels and Resorts
  • New York, New York
  • Cruise Reservation
  • 205
  • REVIEW RATING 5/5

CANCELLED MY CRUISE RESERVATION WAS TOLD BY THE REP THAT I WOULD SEE MY FULL REFUND WITHIN 7-10 BUISNESS DAYS HA WHAT A JOKE IT HAS BEEN WAY PAST 7-10 BUISNESS DAYS AND STILL HAVENT RECIVED MY FULL REFUND WHEN I CALLED TO SPEAK TO A SUPERVISOR ELLIO ROSALEZ #5658 HE SEEMED TO BE ANNOYED THAT I ASKED FOR HIS FULL NAME TOLD ME IT HAS BEEN PROCESSED BUT STILL NO REFUND I AM SOOO FUSTRATED WITH THIS... Read more

Was this review helpful? 2 0

  • Jan 10
  • Hotels and Resorts
  • Ocean Township, New Jersey
  • Timeshare Exchange
  • 1
  • 1
  • 276
  • REVIEW RATING 5/5

Submitted request to exchange and never got fulfilled in 4 1/2 months Disappointed in their results= my first request I hope this is not going to be an example of their ability to get you a place. My due date is 3 weeks away to leave and they have not called back to say they can find something for me.This is an exchange for a property I "own" in AC which they told me was the 3rd hottest area and... Read more

Was this review helpful? 6 1

  • Jan 09
  • Hotels and Resorts
  • Woodburn, Oregon
  • Resort Booking
  • 1
  • 1
  • 181
  • REVIEW RATING 4/5

I held for 2 hr 45 min for response for someone to take a request for me. The web site has changed and is nearly impossible to use online, so I am forced to use the phone. I have deposited weeks, Accommodation Certificates, but unable to talk to anyone about this because I am put on hold for up to 1 hour before I hung up and tried again. All told, it is impossible to use my weeks and II sells... Read more

Was this review helpful? 1 1

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